Medical Support Assistant
Company: usagov
Location: Kansas City
Posted on: May 28, 2023
|
|
|
Job Description:
Summary
This is an open-continuous announcement. Applications will be
accepted on an ongoing basis and qualified candidates will be
considered as vacancies become available. Applications will remain
on file until 12/29/2023.
This job is open to
Current or former competitive service federal employees.
Current excepted service federal employees.
Current federal employees of this agency. Clarification from the
agency
Area of Consideration: Current Permanent Federal Employees
Videos
Duties
The Medical Support Assistant (MSA) for the Kansas City VA Medical
Center (KCVAMC) are located within Business Operations Service
(BOS) and provide support to various clinics throughout the Kansas
City VA Healthcare network.
Major MSA Duties include but are not limited to:
Functional Statement: Medical Support Assistant
Telework: Not eligible
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required
Requirements
Conditions of Employment
Qualifications
To qualify for this position, applicants must be a current,
permanent Federal employee that meets Basic Requirements AND Grade
Determinations listed below at the time of application.
Basic Requirements:
(1) Knowledge of MSA Practices. To be creditable, the experience
must have demonstrated the knowledge, skills, and abilities (KSAs)
associated with current MSA responsibilities or an equivalent
administrative patient support role in a non-VA medical inpatient
or outpatient setting. Experience satisfying this requirement may
be paid/non-paid employment as a MSA or an equivalent position in a
non-VA hospital or clinic setting.
(2) Quality of Experience. Qualifying experience must be at a level
comparable to MSA experience or equivalent administrative clinical
support role in a non-VA medical inpatient or outpatient setting at
the next lower grade level.
(3) Part-Time Experience. Part-time experience as an MSA or
equivalent administrative patient support in a non-VA medical
inpatient or outpatient setting is creditable according to its
relationship to the full-time workweek. For example, an MSA
employed 20 hours a week, or on a 1/2-time basis, would receive one
full-time workweek of credit for each two weeks of service.
Grade Determinations: In addition to the basic requirements above,
candidates must the experience or education AND all of the
demonstrated knowledge skills and abilities for the prospective
grade listed below:
GS-3 Medical Support Assistant
Experience or Education: Candidates must meet the basic requirement
for experience/education
-AND- Candidates must demonstrate all of the Knowledge, Skills, and
Abilities (KSAs) below:
i. Ability to meet, communicate, and interact with individuals in a
courteous and helpful manner in order to give instructions and
arrange appointments. ii. Ability to utilize computer systems to
enter administrative data in patient systems.
iii. Ability to learn and utilize basic medical terminology to
record patient messages and physician requests pertaining to
follow-up medical care.
GS-4 Medical Support Assistant
Experience. One year of experience in clerical, office, customer
service, or other administrative work that indicates the ability to
acquire the particular knowledge and skills needed to perform the
duties of the position
OR, Two years of education above high school
-AND- Candidates must demonstrate all of the KSAs below:
i. Ability to meet, communicate, and interact with individuals from
varying backgrounds and other health care team members in a
courteous and helpful manner in order to facilitate medical care
for patients.
ii. Ability to use, and navigate between, various types of office
automation equipment and software (i.e. computer systems, web-based
scheduling programs; insurance collection system; scanning
software, multiple line phone systems; electronic faxing programs)
to support patient care.
iii. Knowledge of basic medical terminology to assist in the
provision of care to patients.
iv. Skill in recording patient messages and understanding physician
requests pertaining to follow-up medical care in internal or
external clinics.
GS-5 Medical Support Assistant:
Experience. One year of experience equivalent to the [GS-4] grade
level
OR, Four years of education above high school
-AND- Candidates must demonstrate all of the KSAs below:
i. Ability to operate computerized programs and systems in order to
enter, modify, and retrieve sensitive medical and patient
identifying information (PII) into or from electronic health
records, scheduling systems, and/or reports.
ii. Advanced knowledge of medical terminology specific to
understand medical diagnosis and procedures sufficient to
communicate clinical staff instructions to patients.
iii. Ability to schedule medical appointments in a clinical
setting.
iv. Ability to work independently in the accomplishment of a wide
variety of duties performing patient support work.
v. Ability to communicate effectively and professionally in person,
electronically, and/or by telephone, with internal and external
customers.
vi. Skill in customer service with the ability to identify customer
concerns, and refer to the appropriate staff, as necessary, to
ensure a satisfactory resolution.
References: VA HANDBOOK 5005/117 Part II Appendix G45, Medical
Support Assistant Series, Revised August 1, 2019. The full
performance level of this vacancy is GS-05. The actual grade at
which an applicant may be selected for this vacancy is in the range
of GS-03 to GS-05.
Salary:
GS-03 starts at $33,906 per annum
GS-04 starts at $34,584 per annum
GS-05 starts at $38,240 per annum
Physical Requirements: The work is primarily sedentary. Typically,
the employee sits comfortably to do the work. However, there may be
some walking, standing, bending, carrying of light items such as
papers, books and small parts, etc. No special physical demands are
required to perform the work.
Education
IMPORTANT: A transcript must be submitted with your application if
you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department
of Education from accredited colleges, universities, schools, or
institutions may be used to qualify for Federal employment. You can
verify your education here: http://ope.ed.gov/accreditation/. If
you are using foreign education to meet qualification requirements,
you must send a Certificate of Foreign Equivalency with your
transcript in order to receive credit for that education. For
further information, visit:
http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Additional information
This job opportunity announcement may be used to fill additional
vacancies.
This position is in the Excepted Service and does not confer
competitive status.
VA encourages persons with disabilities to apply. The
health-related positions in VA are covered by Title 38, and are not
covered by the Schedule A excepted appointment authority.
As required by Executive Order 14043, Federal employees are
required to be fully vaccinated against COVID-19 regardless of the
employee's duty location or work arrangement (e.g., telework,
remote work, etc.), subject to such exceptions as required by law.
If selected, you will be required to be fully vaccinated against
COVID-19 and submit documentation of proof of vaccination before
your start date. The agency will provide additional information
regarding what information or documentation will be needed and how
you can request a legally required exception from this requirement
using the reasonable accommodation process.
Due to COVID-19, VA is currently in an expanded telework posture.
If selected, you may be expected to temporarily telework, even if
your home is located outside the local commuting area. Once
employees are permitted to return to the office, you will be
expected to report to the duty station listed on this announcement.
Management officials will provide information about returning to
the official, pre-pandemic worksite, when applicable. At that time,
you may be eligible to request to continue to telework depending
upon the terms of your organization's telework policy and the
duties of the position.
If you are unable to apply online or need to fax a document you do
not have in electronic form, view the following link for
information regarding an Alternate Application.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered. How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the
qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY
NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application,
r--sum--, C.V., and/or supporting documentation will be verified.
Please follow all instructions carefully. Errors or omissions may
affect consideration for employment.
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment
reference checks as an assessment method used in the hiring process
to verify information provided by a candidate (e.g., on resume or
during interview or hiring process); gain additional knowledge
regarding a candidate's abilities; and assist a hiring manager with
making a final selection for a position.
It is the policy of the VA to not deny employment to those that
have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for
Vets site for career-search tools for Veterans seeking employment
at VA, career development services for our existing Veterans, and
coaching and reintegration support for military service members.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.
As a new or existing federal employee, you and your family may have
access to a range of benefits. Your benefits depend on the type of
position you have - whether you're a permanent, part-time,
temporary or an intermittent employee. You may be eligible for the
following benefits, however, check with your agency to make sure
you're eligible under their policies.
To apply for this position, you must provide a complete Application
Package which includes:
If you are relying on your education to meet qualification
requirements:
Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to
be credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in
this vacancy announcement may result in an ineligible rating or may
affect the overall rating.
All applicants are encouraged to apply online. To apply for this
position, you must complete the full questionnaire and submit the
documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (ET)
on 12/29/2023 to receive consideration. To preview the
questionnaire click
https://apply.usastaffing.gov/ViewQuestionnaire/11802954.
To verify your application is complete, log into your USA JOBS
account, https://my.usajobs.gov/Account/Login, select the
Application Status link and then select the more information link
for this position. The Details page will display the status of your
application, the documentation received and processed, and any
correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus
scan process. To return to an incomplete application, log into your
USA JOBS account and click Update Application in the vacancy
announcement. You must re-select your resume and/or other documents
from your USA JOBS account or your application will be
incomplete.
Agency contact information
Bruce Brech
Phone
816814700
Email
Bruce.Brech@va.gov
Address
Kansas City VA Medical Center 4801 Linwood Boulevard Kansas City,
MO 64128 US
Next steps
Once your online application is submitted you will receive a
confirmation notification by email. After we receive application
packages (including all required documents) and the vacancy
announcement closes, we will review applications to ensure
qualification and eligibility requirements are met. After the
review is complete, a referral certificate(s) is issued and
applicants will be notified of their status by email. Referred
applicants will be notified as such and may be contacted directly
by the hiring office for an interview. All referred applicants
receive a final notification once a selection decision has been
made.
You may check the status of your application at any time by logging
into your USA Jobs account and clicking on Applications.
Information regarding your application status can be found in the
USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a
condition of employment and a requirement for all Department of
Veterans Affairs Health Care Personnel (HCP). It is a requirement
that all HCP to receive annual seasonal influenza vaccination or
obtain an exemption for medical or religious reasons. Wearing a
face mask is required when an exemption to the influenza
vaccination has been granted. HCP in violation of this directive
may face disciplinary action up to and including removal from
federal service. HCP are individuals who, during the influenza
season, work in VHA locations or who come into contact with VA
patients or other HCP as part of their duties. VHA locations
include, but are not limited to, VA hospitals and associated
clinics, community living centers (CLCs), community-based
outpatient clinics (CBOCs), domiciliary units, Vet centers and
VA-leased medical facilities. HCP include all VA licensed and
unlicensed, clinical and administrative, remote and onsite, paid
and without compensation, full- and part-time employees,
intermittent employees, fee basis employees, VA contractors,
researchers, volunteers and health professions trainees (HPTs) who
are expected to perform any or all of their work at these
facilities. HPTs may be paid or unpaid and include residents,
interns, fellows and students. HCP also includes VHA personnel
providing home-based care to Veterans and drivers and other
personnel whose duties put them in contact with patients outside VA
medical facilities.
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
To apply for this position, you must provide a complete Application
Package which includes:
If you are relying on your education to meet qualification
requirements:
Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to
be credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in
this vacancy announcement may result in an ineligible rating or may
affect the overall rating.
How to Apply
All applicants are encouraged to apply online. To apply for this
position, you must complete the full questionnaire and submit the
documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (ET)
on 12/29/2023 to receive consideration. To preview the
questionnaire click
https://apply.usastaffing.gov/ViewQuestionnaire/11802954.
NOTE: It is your responsibility to ensure your responses and
appropriate documentation is submitted prior to the closing
date.
To verify your application is complete, log into your USA JOBS
account, https://my.usajobs.gov/Account/Login, select the
Application Status link and then select the more information link
for this position. The Details page will display the status of your
application, the documentation received and processed, and any
correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus
scan process. To return to an incomplete application, log into your
USA JOBS account and click Update Application in the vacancy
announcement. You must re-select your resume and/or other documents
from your USA JOBS account or your application will be
incomplete.
Agency contact information
Bruce Brech
Phone
816814700
Email
Bruce.Brech@va.gov
Address
Kansas City VA Medical Center 4801 Linwood Boulevard Kansas City,
MO 64128 US
Next steps
Once your online application is submitted you will receive a
confirmation notification by email. After we receive application
packages (including all required documents) and the vacancy
announcement closes, we will review applications to ensure
qualification and eligibility requirements are met. After the
review is complete, a referral certificate(s) is issued and
applicants will be notified of their status by email. Referred
applicants will be notified as such and may be contacted directly
by the hiring office for an interview. All referred applicants
receive a final notification once a selection decision has been
made.
You may check the status of your application at any time by logging
into your USA Jobs account and clicking on Applications.
Information regarding your application status can be found in the
USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a
condition of employment and a requirement for all Department of
Veterans Affairs Health Care Personnel (HCP). It is a requirement
that all HCP to receive annual seasonal influenza vaccination or
obtain an exemption for medical or religious reasons. Wearing a
face mask is required when an exemption to the influenza
vaccination has been granted. HCP in violation of this directive
may face disciplinary action up to and including removal from
federal service. HCP are individuals who, during the influenza
season, work in VHA locations or who come into contact with VA
patients or other HCP as part of their duties. VHA locations
include, but are not limited to, VA hospitals and associated
clinics, community living centers (CLCs), community-based
outpatient clinics (CBOCs), domiciliary units, Vet centers and
VA-leased medical facilities. HCP include all VA licensed and
unlicensed, clinical and administrative, remote and onsite, paid
and without compensation, full- and part-time employees,
intermittent employees, fee basis employees, VA contractors,
researchers, volunteers and health professions trainees (HPTs) who
are expected to perform any or all of their work at these
facilities. HPTs may be paid or unpaid and include residents,
interns, fellows and students. HCP also includes VHA personnel
providing home-based care to Veterans and drivers and other
personnel whose duties put them in contact with patients outside VA
medical facilities.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Keywords: usagov, Kansas City , Medical Support Assistant, Healthcare , Kansas City, Kansas
|
Click
here to apply!
|
