Customer Service Representative
Location: Kansas City
Posted on: May 20, 2019
CUSTOMER SERVICE REPRESENTATIVE
KANSAS CITY, KS
Primary responsibility for customer care, supporting $70M in annual
sales; providing solutions to drive sales growth. Effectively
coordinating internal activities and external customers
expectations to ensure superior customer service. This position
will help build sustainable processes to improve customer care;
anticipating and providing solutions for sales opportunities.
Duties include: answering customer inquiries, expediting orders,
processing order changes, processing credit & debit memos, and
otherwise servicing Pentair s distributor community.
DUTIES AND RESPONSIBILITIES:
* Primary contact for all Pentair, Kansas City s Distributor and
* Provide day-to-day problem resolution; effectively communicating
by phone and email.
* Manage incoming email, providing timely responses.
* Coordinate information between customers and internal departments
(Engineering, Purchasing, Scheduling, & Production Planning) to
meet customer expectations.
* Assist with order entry process, for assigned orders, to ensure
accuracy and understanding; working closely with Customers,
Engineering, and Sourcing on special order requirements.
* Work with internal management & personnel to expedite orders at
customer s request.
* Work closely with logistics relative to delivery instructions and
* Strong working relationship and interface with cross-functional
* Perform other tasks and duties as assigned.
* Assist with International business as needed.
SKILLS AND EXPERIENCE REQUIREMENTS:
* Associate s degree minimum.
* 0 5 years experience in customer service / sales / marketing
* Proficient in use of MS Office products.
* Ability to prioritize, exercise good judgment, handle multiple
tasks, meet deadlines and work under pressure.
* Excellent organizational skills and detail-oriented.
* Excellent written and verbal communication skills.
* Works well in an energetic team environment.
* Displays a pleasant, friendly style, and a professional
* Demonstrates integrity and ethical standards.
PENTAIR IS AN EQUAL OPPORTUNITY EMPLOYER
DIVERSITY AND INCLUSION:
With our expanding global presence, cross-cultural insight and
competence are essential for our ongoing success. We believe that a
diverse workforce contributes different perspectives and creative
ideas that enable us to continue to improve every day. Race,
gender, ethnicity, country of origin, age, personal style, sexual
orientation, physical ability, religion, life experiences and many
more factors contribute to this diversity.
We take ongoing action to improve the diversity of our workforce
* Ensuring leadership involvement and ownership
* Attracting and retaining diverse talent at all levels
* Fostering a globally aware, inclusive culture
* Ensuring our practices are fair and non-discriminatory
Keywords: PENTAIR, Kansas City , Customer Service Representative, Sales , Kansas City, Kansas
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