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Customer Service Representative

Company: PENTAIR
Location: Kansas City
Posted on: May 20, 2019

Job Description:

JOB DESCRIPTION:

CUSTOMER SERVICE REPRESENTATIVE

KANSAS CITY, KS

POSITION OVERVIEW:

Primary responsibility for customer care, supporting $70M in annual sales; providing solutions to drive sales growth. Effectively coordinating internal activities and external customers expectations to ensure superior customer service. This position will help build sustainable processes to improve customer care; anticipating and providing solutions for sales opportunities. Duties include: answering customer inquiries, expediting orders, processing order changes, processing credit & debit memos, and otherwise servicing Pentair s distributor community.

DUTIES AND RESPONSIBILITIES:

* Primary contact for all Pentair, Kansas City s Distributor and Sales network.

* Provide day-to-day problem resolution; effectively communicating by phone and email.

* Manage incoming email, providing timely responses.

* Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, & Production Planning) to meet customer expectations.

* Assist with order entry process, for assigned orders, to ensure accuracy and understanding; working closely with Customers, Engineering, and Sourcing on special order requirements.

* Work with internal management & personnel to expedite orders at customer s request.

* Work closely with logistics relative to delivery instructions and expediting.

* Strong working relationship and interface with cross-functional departments.

* Perform other tasks and duties as assigned.

* Assist with International business as needed.

SKILLS AND EXPERIENCE REQUIREMENTS:

* Associate s degree minimum.

* 0 5 years experience in customer service / sales / marketing environment.

* Proficient in use of MS Office products.

* Ability to prioritize, exercise good judgment, handle multiple tasks, meet deadlines and work under pressure.

* Excellent organizational skills and detail-oriented.

* Excellent written and verbal communication skills.

* Works well in an energetic team environment.

* Displays a pleasant, friendly style, and a professional image.

* Demonstrates integrity and ethical standards.

PENTAIR IS AN EQUAL OPPORTUNITY EMPLOYER

DIVERSITY AND INCLUSION:

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

We take ongoing action to improve the diversity of our workforce by:

* Ensuring leadership involvement and ownership

* Attracting and retaining diverse talent at all levels

* Fostering a globally aware, inclusive culture

* Ensuring our practices are fair and non-discriminatory

Keywords: PENTAIR, Kansas City , Customer Service Representative, Sales , Kansas City, Kansas

Click here to apply!

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