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Customer Service Representative - Early Collections

Company: Commerce Bank
Location: Kansas City
Posted on: February 15, 2019

Job Description:

24217 Customer Service Representative - Early Collections (Open)
Job Category:
Grade 04 ----------------------------------------------------------------------
Location: 811 Main St, Kansas City, Missouri 64105 ----------------------------------------------------------------------

Job Expectations:
How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a \"Super Community\" bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers' needs!

Communicate effectively and professionally with debtors to determine cause of delinquency and resolve payment issue. Initiate contact by utilization of auto-dialer/phone in a fast-paced environment. The Collector contributes to the Bank's ongoing goal of maintaining low delinquency and low gross losses on current Bankcard accounts, through high productive use of a predictive dialer and other means to make contact with customer.

Work Hours:
Flexible scheduling, with weekly prime-time hours required (5-9 pm M-R, Friday afternoon 1-5 pm, or Saturday 8-12)

Education:
- 1+ years customer service/collections experience preferred.
- Excellent verbal & written skills.
- HS diploma required, college degree preferred.
- Candidates currently pursuing a 4 year degree encouraged to apply.
- Knowledge of Accurint, Experian, Trans Union, E-Oscar, Microsoft Word & Excel a plus.
- Strong analytical, problem solving, communication, organizational and time management - skills are required.
- Ability to manage multiple priorities is a plus.
- Experience with a predictive dialer and operating a computer to retrieve and enter information preferred.
- Skip tracing experience preferred.
Time Type:
Full time Associated topics: call center specialist, clerk, coordinator, customer care, customer service, rep, service, service agent, system support, technical support

Keywords: Commerce Bank, Kansas City , Customer Service Representative - Early Collections, Sales , Kansas City, Kansas

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