Front Office Agent
Company: Disability Solutions
Location: Kansas City
Posted on: September 28, 2024
Job Description:
Loews Hotels & Co has ventured into Kansas City, MO with the new
Loews Kansas City Hotel. The 800-room hotel features 60,000 square
feet of meeting & function space, with a sky bridge connecting to
the 800,000 square foot Kansas City Convention Center. The hotel
marks the first hotel catering to groups & meetings to open in more
than 20 years in Kansas City. Two signature restaurants, a Grab &
Go bakery and a rooftop lounge will round out this all glass, 24
story hotel, which stands out on the city's skyline. Loews Kansas
City is located at the cornerstone of an already vibrant and
continuously growing downtown Kansas City.Performs a variety of
guest service activities in an exceptionally friendly,
professional, and efficient manner commensurate with the demands of
a world-class hotel. Registers guest, assigns rooms, settles guest
accounts, and coordinates with other departments to satisfy guest
requests. The position is challenging, varied and offers the
opportunity to work flexible hours and meet many new people.Job
Specific
- Welcome and register guests in an outstanding friendly,
professional, and efficient manner, assigning rooms which satisfy
all special requests
- Obtain necessary credit and payment information from
guests
- Provide check cashing and foreign currency conversion for hotel
guests
- Coordinate with other hotel departments to satisfy guest
requests
- Provide detailed information about hotel facilities and
operating hours
- Adhere completely to all Loews Hotels Star Service
Standards
- Sell rooms in accordance with Front Desk sales strategies
- Receive and transmit guest messages
- Perform check-out and cash handling activities in accordance
with all hotel cashiering and credit policies
- Distribute and coordinate completion of SQS survey cards during
guest check-out
- Read Group Profiles and Banquet Event information on a daily
basis
- Maintain the cleanliness and excellent condition of equipment
and work area
- Other duties as assigned
- Maintains clean and excellent condition of Front Desk area
- Maintains proper stock of all supplies in Front Office
- Executes emergency procedures in accordance with hotel
standards
- Notifies appropriate individuals and departments of any
problems or unusual matters of significance
- Attends all appropriate hotel meetings and training
sessions
- Is polite, friendly, and helpful to guest, employees and
management
- Promotes and applies teamwork skills at all times
- Complies with all hotel standards, policies, and rules
- Complies with safety regulations and procedures
- Remains current on hotel information and changesGeneralThe
individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without
reasonable accommodation:
- General knowledge of hotel departments
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property
management
- Able to work a flexible schedule, including weekends and
holidays
- Must be able to stand for an eight-hour shift
Keywords: Disability Solutions, Kansas City , Front Office Agent, Sales , Kansas City, Kansas
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