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Client Service Representative II

Company: UMB Financial Corporation
Location: Kansas City
Posted on: May 28, 2023

Job Description:

Be part of something more.

A majority of our time is spent "at work." We believe that time most meaningful when it's spent around people who care about you and who challenge you. We hire people who know how to make good decisions, because we won't be constantly looking over your shoulder-you'll be empowered to do what's right for our customers. Most importantly, we're a partner. We partner with our associates to help them thrive personally and professionally. We partner with our communities and the organizations that support them. And, we partner with our customers to create an experience they won't find elsewhere.

Are you ready to be part of something more?

You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunity. UMBers are known for having multiple careers here and having their voices heard.

With UMB operations; the Client Services Representative II associates focus their work toward assisting clients with account settlements and mitigate financial risk for UMB. These associates are the determining factors on making vital decisions for customer risk and risk exposure. Client Services Representative II work closely within their team environment to support one another and to be successful. With the exposure to the back-office world of UMB, you have the opportunity to learn all departments and their functions.

The Client Services Representative II role that deals with exceptions and disputes associated with wires and ACH transactions. These associates are solution-based problem solvers who assist internal partners and other financial institutions with investigating issues and that can't be taken care of without human involvement. The fast-paced environment with unpredictable scenarios keeps our associates flexible and adaptable to changes to meet our overall business needs. Our Client Services Representative II associates are motivated to be self-driven and enjoy the challenge of learning new skills while controlling the progression of their career.

The UMB Operations department is about creating strong connections amongst its associates to develop and maintain a positive working experience. You are valued for who you are in a fun, professional setting. Associates are supported and encouraged to work with Managers and Senior Leaders associates to develop roadmaps for opportunity within the operations realm or other departments and avenues throughout UMB.

How you'll spend your time:

  • You will use problem solving skills to determine what actions needed to resolve ACH and wire investigations
  • You will need strong communication skills to provide updated information to internal partners to provide accurate updates for our clients
  • You will be a team player to work out solutions within your team to determine investigation resolutions

    We're excited to talk with you if:
    • 3 years of experience with any one type of electronic payment systems or a combination of multiple types
    • OR 1 year experience in Commercial Bank Operations
    • 1 year customer service experience in a professional or back office environment

      UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

      Compensation Range:
      Minimum: $35,700.00 - Mid Point: $47,565.00

      The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information.

      UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.

      If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

Keywords: UMB Financial Corporation, Kansas City , Client Service Representative II, Sales , Kansas City, Kansas

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