Front Desk Agent
Company: Hilton Kansas City Airport
Location: Kansas City
Posted on: August 7, 2022
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Job Description:
Overview
$200 sign-on bonus plus $200 90-day retention bonus!
We are getting busy and expanding our team! This position will a
ssist guests with arrival and departure from hotel, while providing
positive guests experiences. This position will work mostly PM
shifts.
Responsibilities
- Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand
requests, respond with appropriate action and provide accurate
information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving
information from a computer system, confirming pertinent
information including number of guests and room rate. Promote HEI
Hotels and Resorts and brand marketing programs. Make appropriate
selection of rooms based on guest needs. Code electronic keys.
Non-verbally confirm the room number and rate. Provide welcome
folders containing room keys, certificates, coupons and refreshment
center keys as appropriate.
- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers, traveler's
checks, and other forms of payment. Convert foreign currency at
current posted rates. Post charges to guest rooms and house
accounts using the computer.
- Promptly answer the telephone using positive and clear
communication. Input messages into the computer. Retrieve messages
and communicate the content to the guest. Retrieve mail, small
packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain
satisfaction. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop
the most effective solutions and negotiate results. Listen and
extend assistance in order to resolve problems such as price
conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and
heavy hotel activity. Plan and implement detailed steps by using
experienced judgment and discretion.
- Comply with attendance rules and be available to work on a
regular basis.
- Perform any other job related duties as assigned.
About Us
The Hilton Kansas City Airport is an upscale hotel seeking
enthusiastic, professional and team-oriented individuals who
possess the ability and passion for delivering exceptional customer
service in a friendly and welcoming environment. We offer a
complete benefits program and opportunity for rapid growth and
development. We are located three miles south of the KCI Airport.
Our full service property offers 347 guest rooms, an extensive
25,000 square feet of meeting space and superior food and beverage
options, including Starbucks. Our health club offers an exercise
room and indoor/outdoor swimming pool as well as other great
amenities.Associates can take an active part in their wellness with
free usage of the hotel health club and expand their life
experiences through travel with our discounted travel rewards
programs. Help secure a better future with our employer matched
401(k) program.Our goal is to be the best and for our associates
and guests to be beyond satisfied.We value U.S. military experience
and invite all qualified military candidates to apply.
Keywords: Hilton Kansas City Airport, Kansas City , Front Desk Agent, Sales , Kansas City, Kansas
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here to apply!
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