Front Desk Agent

- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
- Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job related duties as assigned.
About Us

The Hilton Kansas City Airport is an upscale hotel seeking enthusiastic, professional and team-oriented individuals who possess the ability and passion for delivering exceptional customer service in a friendly and welcoming environment. We offer a complete benefits program and opportunity for rapid growth and development. We are located three miles south of the KCI Airport. Our full service property offers 347 guest rooms, an extensive 25,000 square feet of meeting space and superior food and beverage options, including Starbucks. Our health club offers an exercise room and indoor/outdoor swimming pool as well as other great amenities.Associates can take an active part in their wellness with free usage of the hotel health club and expand their life experiences through travel with our discounted travel rewards programs. Help secure a better future with our employer matched 401(k) program.Our goal is to be the best and for our associates and guests to be beyond satisfied.We value U.S. military experience and invite all qualified military candidates to apply.

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