eMRO Client Services Representative

Company: 2163 eScreen, Inc.
Location: Kansas City
Posted on: April 10, 2021

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott's life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health. Our pioneering technology spans the world of healthcare operations - with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics. Our location in Kansas City, MO currently has an opportunity for an eMRO Client Services Representative. In this role you are responsible for handling inbound customer service, and supply order calls, as well as responds to customer emails. WHAT YOU'LL DO --- Demonstrated outstanding service orientation with clear verbal and written communications--- Willingness to answer phones, research questions and document all customer interactions--- Flexibility to operate in several systems or platforms and balance tasks throughout the work day--- Ability to multitask in handling customers on various reporting platforms and email queues--- Fostering a customer service culture that strives for 100% customer satisfaction EDUCATION AND EXPERIENCE YOU'LL BRING Required --- High school diploma or general education degree (GED) required; Preferred --- Four-year degree from an accredited college or university is strongly preferred--- 1-2 years call center experience strongly preferred--- Understands productivity and quality objectives--- Strong computer skills on various computer systems--- Interpersonal and communications skills--- Positive and helpful attitude--- Punctuality and attendance--- Initiative and Attention to detail--- flexible work schedule (shifts run from 7am CT through 7pm CT) WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. We offer: --- Training and career development, with onboarding programs for new employees and tuition assistance--- Financial security through competitive compensation and retirement plans--- Health care and well-being programs including medical, dental, vision, wellness and occupational health programs--- Paid time off--- 401(k) retirement savings with a generous company match--- The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. JOB FAMILY:Customer Service DIVISION:ARDx Abbott Rapid Diagnostics LOCATION:United States > Kansas City : 8140 Ward Parkway ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:No MEDICAL SURVEILLANCE:Not Applicable SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Keywords: 2163 eScreen, Inc., Kansas City , eMRO Client Services Representative, Sales , Kansas City, Kansas