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Clinic Solutions Consultant Lead

Company: Abbott
Location: Kansas City
Posted on: November 11, 2019

Job Description:

Clinic Solutions Consultant Lead REQ******** NA-USA-Missouri-Kansas City Position Title: Clinic Solutions Consultant Lead Location: Kansas City, MO DO WORK THAT MATTERS At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 160 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals. Abbott Rapid Diagnostics (formerly Alere) is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. POSITION SUMMARY Responsible for fully onboarding all clinics into the eScreen Provider network to support the partner relationship RESPONSIBILITIES IMPLEMENTATION AND AUDIT RESPONSIBILITIES (50%) Completes onsite audits of current clinics, exercising discretion and independent judgement in the condition of the clinics and making correction recommendations to both the clinic and internal recommendation for course of action needed. Audits of current network partners ensuring compliance, regulatory, and quality measures including: hospital groups, corporate clinics, occupational health, and independent drug testing facilities. Prepares detailed written results of oversight audits by communicating findings, areas of concern and recommendations for improvement, including corrective action requests in accordance with eScreen policies and procedures. Conducts closing meeting with clinic personnel to give overview of completed compliance audit. Communicates recommendation of audit findings and recommendation with all key stakeholders. Special projects and other duties as assigned. Educates new clinics on sales and marketing strategy to implement partner solutions through clinic and client portals to drive revenue goals. Works extensively with new clinic partners to successfully onboard clinics into the eScreen network including, but not limited to: Installation of systems. Regulations - education of the regulations for DOT, NON DOT, quality checking and logging. Sales and Marketing - educates the sales & marketing contact in the clinic to demonstrate and implement the partner solutions through clinic and client portals to optimize revenue results. Client Listing - determines partnership commitment for the local client base. Serves as the subject matter expert on eScreen software platforms, technology and services. Compliance - performs clinical evaluation of the quality and compliance of the clinic facility. Billing - educates clinics about the billing process of invoicing and auto-reimbursement for various service scenarios. Reporting - demonstrates the reporting features in eScreen's clinic web portal. Conducts in-house testing on programming, quality control, and other departments as new products are qualified and launched. Provides ongoing technical support for 30 days post implementation date. Maintains a deep understanding of the product and speaks with clinics about the most applicable uses relevant to their specific business needs. COMPLIANCE (25%) Assists providers in achieving and maintaining quality compliance for the eScreen network. Educates clinics on the state compliance regulations for quality testing requirements. Performs customer outreach when necessary and as needed. Works with Medical Examiners (providers) to explain regulatory requirements for the Federal Motor Carriers Safety Administration (FMCSA) to report to the National Registry of Certified Medical Examiners (NRCME), allowing eScreen to act as the Medical Examiner Administrative Assistant on their behalf. Completes all department standard operating procedures and appropriate documentation as required and in accordance to quality control. Review all required documentation for Clinic Development Team members and ensure it's archived in the appropriate manner. Support audit efforts of eScreen's Quality Management System. ADMINISTRATIVE (25%) Coordinates shipment of equipment, products and supplies, and coordinates all details of onsite training sessions. Creates and maintains structured and organized records for each client per FDA documentation requirements. Completes all department reports and required administrative duties. Attends and participates in all required company and team meetings. Works with the department management on special projects, rolling out new products and services, piloting new processes, and providing support across a specific customer base. Works with Medical Review Officers (MRO) to establish their role in eScreen's clinic web portal, and explains the function. Completes final report card of the evaluation of the clinic onboarding process. Assign new tickets to Clinic Development Team. Work with eScreen account managers on special deployments of large or high profile clinic partners. Assist and plan the onboarding of new employees. Assist with coaching existing Clinic Development team members. KNOWLEDGE Must be a strong communicator with a passion for consulting, educating, instructing, training and working with individuals or groups of people. Must be able to advise and consult with all levels of the Provider Network. Must be able to exercise independent judgement and offer recommendations and course of action. Must be a technology-minded person who can install (and trouble-shoot) basic PC components, printers, iPads, Internet connections, WIFI and other common technology components used to run Alere eScreen software. Must be able to coordinate travel to and from clinic locations (including planning airfare, rental car, hotel and other transportation as needed). Must have strong time-management skills to be able to travel and also complete administrative duties, attend conference calls and balance pre- and post- training coordination with clients as needed. Must have good phone skills in order to effectively train via phone and coordinate future trainings with new and existing clinics. Must have the ability to plan travel schedule weeks and months ahead in order to coordinate the most cost/time effective trips while meeting the demands of the clinics. Must be a cost-conscience individual who can travel within the expense guidelines set forth by the company. REQUIREMENTS To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. BASIC QUALIFICATIONS Bachelor's degree required. Experience with training, implementation or coaching on software solutions. Ability to travel up to 70%.PREFERRED QUALIFICATIONS MIS or business degree preferred. Strong technical knowledge of products, services and sales techniques.PHYSICAL REQUIREMENTS Must be willing and able to travel up to 70% of the time. Must be able to physically set up basic PC components (some light lifting is required). Must be willing and able to stand for long hours and sit and drive long hours when necessary. About Abbott Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries. Connect with us at **************, on LinkedIn at ********************************** on Facebook at *********************** and on Twitter @AbbottNews and @AbbottGlobal. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to *********************. Clinical / R & D Sales and Marketing Full-time

Keywords: Abbott, Kansas City , Clinic Solutions Consultant Lead, Professions , Kansas City, Kansas

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