Network Technical Operations Dispatcher
Location: Kansas City
Posted on: September 27, 2024
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Job Description:
The NTO Dispatcher is primarily responsible for the dispatching
of all outside plant repair technicians, as well as inside plant
technicians in the field. This includes coordinating, and planning
geographically, how and where to send technicians for repair jobs
and production related tasks. The NTO Dispatcher will act as a
liaison between internal teams reporting issues and requests be
made to the Network Technical Operations organization. These
requests will consisting of, but not limited to; trouble tickets
for repairs, network deployments, ensuring scheduled planned
maintenance work during maintenance window hours is completed as
scheduled, physical path relocations, and physical audits of
existing network elements. NTO Dispatchers will also be highly
active with day to day reporting to NTO management and engaged in
project management activity regularly.
This role is within a very fast paced, highly reactive, and
constant changing environment, where all situations being reported
are of the utmost urgency. This candidate must be motivated, have a
great phone personality, excellent written communication skills,
and be able to demonstrate self control under extreme
circumstances. In addition, must be process oriented and also be
able to follow directions as process changes are implemented in
real time.
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Kansas City , Network Technical Operations Dispatcher, Professions , Kansas City, Kansas
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