Router/Dispatcher
Company: GFL Environmental Inc.
Location: Kansas City
Posted on: May 26, 2023
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Job Description:
A Router/Dispatcher is required to communicate with drivers to
assist with problem resolution while on route. Furthermore,
handling incoming service orders, directs drivers, and resolves
service issues. Interacts with office and field personnel including
customer service, sales, and operational staff. The dispatcher will
utilize GFL proprietary software for routing and dispatchingKey
Responsibilities:--- Schedule service and satisfy customer needs
for service changes. Ensure that service is completed in accordance
with established policies.--- Dispatch calls to routes based upon
designated route and driver location.--- Perform driver check-ins
at day's end to ensure route completion.--- Distribute, collect and
review route sheets for proper days end data entry.--- Ensure
coordination with other departments, clarifying roles and
responsibilities for resolving service issues.--- May perform some
additional responsibilities as assigned by the Operations
Manager.]--- Interacts with field personnel, customer service
department, sales, & Operations staff reporting to Operations
Manager.--- Works with routing software to optimize routes.---
Trouble shoots and resolves potential delivery and pickup problems
before they result in service issues.--- Assists in determining
daily level of driver staffing to provide best mix of
responsiveness and productivity.--- Records and document
information from drivers and distributes to appropriate
departments.--- Must be able to communicate effectively and
professionally via email, telephone and two way devices.Knowledge,
Skills, Abilities and Competencies:--- Completion of high school.
Post-secondary courses or diploma would be considered an asset.---
1-2 years in a transportation, dispatch or customer service
role.--- Strong communication and interpersonal skills.--- Strong
customer focus.--- Proven ability to multi-task & ability to
prioritize tasks.--- Proficient in MS Outlook, Excel, Word.---
Knowledge of industry an asset.--- Advanced skill level with
software applications and word processing accuracy including
adequate typing speed.--- Required to work extended hours including
occasional weekends.--- Additional or specialized training in
transportation, logistics, or similar area of study; customer
service experience in a call center environment.Benefits:---
Health, Vision, Dental Insurance--- 401k, and 401k matching--- Paid
Holidays--- Up to 3 weeks of PTO#GFLTalentWe thank you for your
interest. Only those selected for an interview will be
contacted.GFL Environmental is an equal opportunity employer and
encourages women, Aboriginal people, persons with disabilities and
members of visible minorities to apply. We seek to hire individuals
with diverse characteristics, backgrounds and perspectives. We
strongly believe that world-class talent makes no distinctions
based on gender, ethnic or national origin, sexual identity and
orientation, age, religion or disability, but enriches itself
through these differences. GFL will provide accommodations to job
applicants with disabilities throughout the recruitment process. If
you require an accommodation, please notify us and we will work
with you to meet your needs.
Keywords: GFL Environmental Inc., Kansas City , Router/Dispatcher, Professions , Kansas City, Kansas
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