Router/Dispatcher

Company: GFL Environmental Inc.
Location: Kansas City
Posted on: May 26, 2023

Job Description:

A Router/Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with office and field personnel including customer service, sales, and operational staff. The dispatcher will utilize GFL proprietary software for routing and dispatchingKey Responsibilities:--- Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.--- Dispatch calls to routes based upon designated route and driver location.--- Perform driver check-ins at day's end to ensure route completion.--- Distribute, collect and review route sheets for proper days end data entry.--- Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.--- May perform some additional responsibilities as assigned by the Operations Manager.]--- Interacts with field personnel, customer service department, sales, & Operations staff reporting to Operations Manager.--- Works with routing software to optimize routes.--- Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.--- Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.--- Records and document information from drivers and distributes to appropriate departments.--- Must be able to communicate effectively and professionally via email, telephone and two way devices.Knowledge, Skills, Abilities and Competencies:--- Completion of high school. Post-secondary courses or diploma would be considered an asset.--- 1-2 years in a transportation, dispatch or customer service role.--- Strong communication and interpersonal skills.--- Strong customer focus.--- Proven ability to multi-task & ability to prioritize tasks.--- Proficient in MS Outlook, Excel, Word.--- Knowledge of industry an asset.--- Advanced skill level with software applications and word processing accuracy including adequate typing speed.--- Required to work extended hours including occasional weekends.--- Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.Benefits:--- Health, Vision, Dental Insurance--- 401k, and 401k matching--- Paid Holidays--- Up to 3 weeks of PTO#GFLTalentWe thank you for your interest. Only those selected for an interview will be contacted.GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Keywords: GFL Environmental Inc., Kansas City , Router/Dispatcher, Professions , Kansas City, Kansas