After Market Sales Admin

Company: Aston Carter
Location: Kansas City
Posted on: March 20, 2023

Job Description:

Description: Customer service administrator is responsible for completing a spare parts list for all Schenck Process products. Responsibilities will include: Manage logs for all orders Price the spare parts in SAP Coordinate and communicate with department to gain needed information Order Handling Review, and enter any customer orders accurately into SAP, within deadlines, and with an awareness of special customer requirements and expedited purchase requests. Utilize tools including various reports to maximum order flow and management. Take ownership and monitor orders through the system from order to release to shipment to any follow-up actions or post order activities such as providing order acknowledgements, tracking orders, expediting purchasing and operations, resolving invoicing issues, and supporting collections. Navigate multiple systems during the order management process Create and process change orders, invoice corrections, Return Material Authorizations (RMAs), Credit Material Authorizations (CMAs) as well as supporting the Collections department in collection efforts. Service/Experience Management Provide customer accounts and internal/external contacts with the best possible customer experience and customer service, often functioning as the customers' central point of contact and liaison to Schenck Process Facilitate conversations between Sales/Aftermarket Sales, Purchasing, Production Engineering, customers, and other affected individuals to review, coordinate, and/or resolve change requests, time frame issues, logistics issues, product availability and emergency orders, in a timely manner. Coordinate the return of unwanted or damaged customer products including obtaining proper authorization for said returns Service Provide the customer with proactive communication regarding order status, logistics issues, and action plans to meet expectations for order delivery. Ensure the sales team and other stakeholders are aligned and informed Research and identify root cause analysis around account specific issues Identify, and even anticipate, problems and achieve resolution independently by determining the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies; collaborate with peers to determine best solutions to support overall customer service needs Analyze customer data as requested, while looking for trends and opportunities to suggestive sell or up-sell aftermarket parts. Present findings and recommendations to manager, sales, and/or other stakeholders Seek to develop tools and improve processes to assist and aid in effective customer account support Represent the Customer Account Manager in meetings or calls as needed Collaboration Work closely with plants on production schedule to meet customer demands Build positive and effective relationships with internal/external contacts learn about their processes, requirements, etc., in order to provide exceptional account support Coordinate with credit and master data departments on customer setup and maintenance Update and maintain customer documents or files using internal recordkeeping systems Cross-train and provide back-up assistance to others in the department Provide assistance and guidance to team members Work on special projects or department initiatives Skills: microsoft office, Customer service, pivot table, microsoft excel, sap Top Skills Details: microsoft office,Customer service,pivot table,microsoft excel Additional Skills & Qualifications: 2+ years of customer/office support experience Strong in Microsoft Excel, experience with Pivot Tables and V Look Ups SAP experience a plus Experience Level: Entry Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Kansas City , After Market Sales Admin, Professions , Kansas City, Kansas