After Market Sales Admin
Company: Aston Carter
Location: Kansas City
Posted on: March 20, 2023
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Job Description:
Description: Customer service administrator is responsible for
completing a spare parts list for all Schenck Process products.
Responsibilities will include: Manage logs for all orders Price the
spare parts in SAP Coordinate and communicate with department to
gain needed information Order Handling Review, and enter any
customer orders accurately into SAP, within deadlines, and with an
awareness of special customer requirements and expedited purchase
requests. Utilize tools including various reports to maximum order
flow and management. Take ownership and monitor orders through the
system from order to release to shipment to any follow-up actions
or post order activities such as providing order acknowledgements,
tracking orders, expediting purchasing and operations, resolving
invoicing issues, and supporting collections. Navigate multiple
systems during the order management process Create and process
change orders, invoice corrections, Return Material Authorizations
(RMAs), Credit Material Authorizations (CMAs) as well as supporting
the Collections department in collection efforts.
Service/Experience Management Provide customer accounts and
internal/external contacts with the best possible customer
experience and customer service, often functioning as the
customers' central point of contact and liaison to Schenck Process
Facilitate conversations between Sales/Aftermarket Sales,
Purchasing, Production Engineering, customers, and other affected
individuals to review, coordinate, and/or resolve change requests,
time frame issues, logistics issues, product availability and
emergency orders, in a timely manner. Coordinate the return of
unwanted or damaged customer products including obtaining proper
authorization for said returns Service Provide the customer with
proactive communication regarding order status, logistics issues,
and action plans to meet expectations for order delivery. Ensure
the sales team and other stakeholders are aligned and informed
Research and identify root cause analysis around account specific
issues Identify, and even anticipate, problems and achieve
resolution independently by determining the best method to resolve
problems to ensure customer satisfaction and adherence to the
organization's policies; collaborate with peers to determine best
solutions to support overall customer service needs Analyze
customer data as requested, while looking for trends and
opportunities to suggestive sell or up-sell aftermarket parts.
Present findings and recommendations to manager, sales, and/or
other stakeholders Seek to develop tools and improve processes to
assist and aid in effective customer account support Represent the
Customer Account Manager in meetings or calls as needed
Collaboration Work closely with plants on production schedule to
meet customer demands Build positive and effective relationships
with internal/external contacts learn about their processes,
requirements, etc., in order to provide exceptional account support
Coordinate with credit and master data departments on customer
setup and maintenance Update and maintain customer documents or
files using internal recordkeeping systems Cross-train and provide
back-up assistance to others in the department Provide assistance
and guidance to team members Work on special projects or department
initiatives Skills: microsoft office, Customer service, pivot
table, microsoft excel, sap Top Skills Details: microsoft
office,Customer service,pivot table,microsoft excel Additional
Skills & Qualifications: 2+ years of customer/office support
experience Strong in Microsoft Excel, experience with Pivot Tables
and V Look Ups SAP experience a plus Experience Level: Entry Level
About Aston Carter: Please Note: Scammers are posing as Aston
Carter. We'll never contact you via Gmail, Telegram, or WhatsApp
and we'll never solicit money from you. At Aston Carter, we're
dedicated to expanding career opportunities for the skilled
professionals who power our business. Our success is driven by the
talented, motivated people who join our team across a range of
positions - from recruiting, sales and delivery to corporate roles.
As part of our team, employees have the opportunity for long-term
career success, where hard work is rewarded and the potential for
growth is limitless. Established in 1997, Aston Carter is a leading
staffing and consulting firm, providing high-caliber talent and
premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our
clients' capabilities by seeking solvers and delivering solutions
to address today's workforce challenges. For organizations looking
for innovative solutions shaped by critical-thinking professionals,
visit . Aston Carter is a company within Allegis Group, a global
leader in talent solutions. The company is an equal opportunity
employer and will consider all applications without regards to
race, sex, age, color, religion, national origin, veteran status,
disability, sexual orientation, gender identity, genetic
information or any characteristic protected by law. If you would
like to request a reasonable accommodation, such as the
modification or adjustment of the job application process or
interviewing process due to a disability, please call or email for
other accommodation options. However, if you have questions about
this position, please contact the Recruiter located at the bottom
of the job posting. The Recruiter is the sole point of contact for
questions about this position.
Keywords: Aston Carter, Kansas City , After Market Sales Admin, Professions , Kansas City, Kansas
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