Information Technician
Company: Flex-N-Gate
Location: Kansas City
Posted on: March 19, 2023
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Job Description:
Overview Flex-N-Gate is a leading manufacturer and supplier of
components for the automotive industry, recently ranked 10th of the
150 Top North American Suppliers in "Automotive News." A growing
and vital company, Flex-N-Gate provides a great opportunity for
hard-working and skilled individuals. Scope of the Position The
Information Technology Technician's role is to ensure proper
computer operations so that end users can accomplish organizational
tasks. This includes receiving, prioritizing, documenting and
actively resolving end user help requests. Problem resolution may
involve the use of approved diagnostics and help tools, as well as
require that the individual give hands-on help at the desktop
level. Responsibilities * Evaluate documented resolutions and
suggest ways to prevent future problems. * Field incoming help
requests from end users via telephone, email and text in a
courteous manner. * Document all pertinent end user problem or
issue. * Escalate problems (when required) to the appropriate
experienced technician. * Record, track, and document - help desk
request, problem-solving process, including all successful and
unsuccessful decisions made, and brief IT Support Supervisor on
final resolution. * Use only approved diagnostic utilities to aid
in troubleshooting. * Access approved software updates, drivers,
knowledge bases, and frequently asked questions resources on the
Internet to aid in problem resolution Identify and learn
appropriate software and hardware used and supported by the
organization. * Perform hands-on fixes at the desktop level,
including installing and upgrading software, implementing file
backups, and configuring systems and applications. * Test fixes to
ensure problem has been adequately resolved and report all finding
and final resolutions. * Perform post-resolution follow-up, with
users and supervisor. * Available for support calls 24/7
Qualifications * High School diploma or equivalent * 2 to 4 year
work experience in related field required. * Recommended
certificates in information systems * Recommended completion of a
one-year college level curriculum * Knowledge of basic computer
hardware and application software. * Experience with desktop
operating systems including Windows XP, 7 and 8 * Working knowledge
of a range of diagnostic utilities. * Exceptional customer service
orientation and the ability to present ideas in user-friendly
language. * Be prompt, directed, reliable, self-motivated and
highly dependable * Keen attention to detail and able to
effectively prioritize and execute tasks in a high-pressure
environment. * Experience working in a team-oriented, collaborative
environment. * Exceptional interpersonal skills, with a focus on
rapport-building, listening, and questioning. Benefits * Medical,
dental, prescription, vision, life and disability insurance; and a
flexible spending account 401(k) retirement savings plan with
company match Extensive safety training, new hire orientation,
continuous learning and development programs and tuition
reimbursement Paid holidays and vacation time What do our employees
have to say?"It engages you professionally, and provides learning
opportunities.""Lots of growth opportunity.""The company's young
enough to be exciting, but old enough to be stable."Not just a
job-a great place to work! Flex-N-Gate is an equal opportunity
employer. EOE/Minorities/Females/Veterans/Disabled.
Keywords: Flex-N-Gate, Kansas City , Information Technician, Professions , Kansas City, Kansas
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