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Implementation Project Consultant

Company: Commerce Bank
Location: Kansas City
Posted on: November 22, 2021

Job Description:

About Working at Commerce-- Wouldn---t it be great to build your career at a bank that---s known for helping people with their financial challenges? That---s exactly what you---d be doing when you join the team at Commerce Bank. We---re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You---d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.----No wonder we---ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you---d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We---re always looking for the best and brightest. About This Job This position is primarily responsible for ensuring the smooth implementations of all Commercial Payment ----- Commercial Card Products.-- The Implementation Project Consultant is responsible for the onboarding of clients post sales.-- They will act as a single point of contact, working as a consultant to the clients to ensure that our products and solutions meet the clients--- program goals while complementing their business systems, operations, and workflows. In this capacity, the position will work closely with the C-Level, AP Manager and Project Team, as well as with Sales, Account Management, Tech and other internal teams.-- The Project Consultant has responsibility to ensure products are appropriately described, presented, and implemented to meet client satisfaction by delivering on our Customer Promise to ASK, LISTEN and SOLVE.-- Essential Function

  • Develop clients--- project plans to meet clients--- commitments and goals
  • Ownership and coordination of the implementation process
  • Regular and ad hoc meetings/calls with internal teams and Customers, including requirement gathering meetings, recurring--calls, supplier analysis review, days to first transaction and other related program goals
  • Track and report on project progress with ability to collaboratively escalate and resolve obstacles to meet project and program commitments
  • Understanding of holistic processes and impacts with unique ability to problem solve in a hands-on setting
  • Proactive handoff Account Management teams to transition--accounts after they have been successfully implemented to the respective AM---s portfolio.
  • This role may require some travel, 10-20%, to conduct in person client meeting
  • Perform other duties as assigned Knowledge, Skills & Abilities Required
    • General knowledge of commercial or consumer credit
    • Previous accounting, marketing or software sales experience
    • Contract negotiation experience preferred
    • Experience working with a CRM, Salesforce preferred
    • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
    • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
    • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
    • Intermediate level proficiency with Microsoft Word, Excel and Outlook Education & Experience
      • Bachelor---s Degree or equivalent combination of education and experience; business administration, finance or marketing degree preference
      • 3+ years experience in the areas of implementation and/or--project management and/or sales and/or portfolio management required
      • 3+ years commercial payment experience preferred
      • Level of role is determined by KSA & Experience Location: 811 Main St, Kansas City, Missouri 64105Time Type:Full time

Keywords: Commerce Bank, Kansas City , Implementation Project Consultant, Professions , Kansas City, Kansas

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