Fedwire Production Support Analyst - Evening Shift
Company: Federal Reserve System
Location: Kansas City
Posted on: February 22, 2021
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Job Description:
Job Summary: This is your opportunity to join an exciting,
critical financial services business that operates on behalf of the
Federal Reserve System! The Wholesale Product Office (WPO) is
looking for Fedwire Production Support Analysts to join the
Production Operations team. The WPO is responsible for the
management, operation, support, and development of wholesale
services (Fedwire Funds Service, Fedwire Securities Service and
National Settlement Service). These services clear and settle
financial transactions for depository institutions and provide
settlement services for Treasury securities. To accomplish its task
the WPO develops new services, makes service enhancements,
constructs pricing models, and ensures the technology used to
deliver the wholesale services is secure, resilient, and satisfies
business requirements. The WPO carries out its mission through
teams operating out of the Federal Reserve Banks of New York and
Kansas City, as well as a network of other essential Reserve Bank
service providers. The Production Operations team is responsible
for the 24x7 operation and administration of distributed payments
systems supporting the high-value, high-availability Fedwire
businesses. We ensure Wholesale Services and Account Balance
Services applications are available according to their business
requirements while providing premium customer service to the
Federal Reserve System districts and other application users.
Currently our associates are working from home, but when conditions
allow this position will require that you work on-site. Shift for
this position is Monday through Friday from approximately 2 PM to
10:30 PM and is eligible for shift differential pay. Exact hours
may change slightly to meet organizational coverage needs and shift
availability. This position will require periodic rotation to other
shifts and occasional weekend availability to accommodate weekend
testing and implementation. Key Activities: --- Monitor the
Production Fedwire Applications and Operating Systems including the
completion of the daily checklist of activities which are critical
in meeting the service availability target for customer processing.
Identify, resolve, and escalate issues and/or anomalies to senior
management. --- Support implementation of all environment and
application changes to the Fedwire systems. --- Contribute to
analysis and reporting on production problems and operational
issues. --- Assist with projects, work group initiatives, and
developing operational/technical procedures. --- Assist both
internal FRB and external Fedwire customers with updates and
inquiries. --- Assist in the development of operational and
contingency procedures for existing and/or new payment applications
and environments. --- Assist in the development of user
documentation. --- May support customer testing and disaster
recovery/contingency testing. Qualifications: --- Associates degree
in business or computer technology, or equivalent combination of
related education and/or experience. --- At least three years of
experience in customer service/technical support preferably with a
distributed applications or high availability, mission critical
business. --- A base knowledge of critical production environments
and payment systems. Knowledge of Fedwire business is highly
desirable. --- Experience with distributed computer processes and
environments. Knowledge of distributed components such as UNIX,
SQL, and WebSphere is extremely desirable with capability and
desire to expand expertise. --- Strong analytical, problem-solving,
critical thinking and decision-making skills. --- Proven ability to
think clearly and act appropriately when confronted with critical
production issues --- Strong written and verbal communication
skills. Must be able to communicate and share production operation
activity and business status with area management and appropriate
stake holders. --- Demonstrated ability to work effectively both
independently and as part of a team. --- Advanced proficiency using
standard business applications and software. --- Ability to
interact with a variety of staff and management and maintain
effective working relationships across the organization. Enhanced
Screening (Non-Treasury):This position has additional screening
requirements due to the information accessed while performing the
job. These additional screenings would be initiated at the time of
offer acceptance and can take up to a couple of months to be
completed. You can begin work before the screening is completed;
however, continued employment is contingent on acceptable screening
results. The areas screened include, education/employment
verification, criminal history, credit history, and reference
checks. Certain eligibility requirements apply. Follow us on
LinkedIn, Twitter, and our YouTube channel - Kansas City Fed. We
[Federal Reserve Bank of Kansas City] are committed to building a
diverse workplace, and are continually striving to achieve this
goal. As such, we provide equal employment opportunities regardless
of race, color, religion, sex, gender identity and/or expression,
national origin, age, disability, sexual orientation, or genetic
information. - provided by Dice
Keywords: Federal Reserve System, Kansas City , Fedwire Production Support Analyst - Evening Shift, Professions , Kansas City, Kansas
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