Fedwire Production Support Analyst - Evening Shift

Company: Federal Reserve System
Location: Kansas City
Posted on: February 22, 2021

Job Description:

Job Summary: This is your opportunity to join an exciting, critical financial services business that operates on behalf of the Federal Reserve System! The Wholesale Product Office (WPO) is looking for Fedwire Production Support Analysts to join the Production Operations team. The WPO is responsible for the management, operation, support, and development of wholesale services (Fedwire Funds Service, Fedwire Securities Service and National Settlement Service). These services clear and settle financial transactions for depository institutions and provide settlement services for Treasury securities. To accomplish its task the WPO develops new services, makes service enhancements, constructs pricing models, and ensures the technology used to deliver the wholesale services is secure, resilient, and satisfies business requirements. The WPO carries out its mission through teams operating out of the Federal Reserve Banks of New York and Kansas City, as well as a network of other essential Reserve Bank service providers. The Production Operations team is responsible for the 24x7 operation and administration of distributed payments systems supporting the high-value, high-availability Fedwire businesses. We ensure Wholesale Services and Account Balance Services applications are available according to their business requirements while providing premium customer service to the Federal Reserve System districts and other application users. Currently our associates are working from home, but when conditions allow this position will require that you work on-site. Shift for this position is Monday through Friday from approximately 2 PM to 10:30 PM and is eligible for shift differential pay. Exact hours may change slightly to meet organizational coverage needs and shift availability. This position will require periodic rotation to other shifts and occasional weekend availability to accommodate weekend testing and implementation. Key Activities: --- Monitor the Production Fedwire Applications and Operating Systems including the completion of the daily checklist of activities which are critical in meeting the service availability target for customer processing. Identify, resolve, and escalate issues and/or anomalies to senior management. --- Support implementation of all environment and application changes to the Fedwire systems. --- Contribute to analysis and reporting on production problems and operational issues. --- Assist with projects, work group initiatives, and developing operational/technical procedures. --- Assist both internal FRB and external Fedwire customers with updates and inquiries. --- Assist in the development of operational and contingency procedures for existing and/or new payment applications and environments. --- Assist in the development of user documentation. --- May support customer testing and disaster recovery/contingency testing. Qualifications: --- Associates degree in business or computer technology, or equivalent combination of related education and/or experience. --- At least three years of experience in customer service/technical support preferably with a distributed applications or high availability, mission critical business. --- A base knowledge of critical production environments and payment systems. Knowledge of Fedwire business is highly desirable. --- Experience with distributed computer processes and environments. Knowledge of distributed components such as UNIX, SQL, and WebSphere is extremely desirable with capability and desire to expand expertise. --- Strong analytical, problem-solving, critical thinking and decision-making skills. --- Proven ability to think clearly and act appropriately when confronted with critical production issues --- Strong written and verbal communication skills. Must be able to communicate and share production operation activity and business status with area management and appropriate stake holders. --- Demonstrated ability to work effectively both independently and as part of a team. --- Advanced proficiency using standard business applications and software. --- Ability to interact with a variety of staff and management and maintain effective working relationships across the organization. Enhanced Screening (Non-Treasury):This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened include, education/employment verification, criminal history, credit history, and reference checks. Certain eligibility requirements apply. Follow us on LinkedIn, Twitter, and our YouTube channel - Kansas City Fed. We [Federal Reserve Bank of Kansas City] are committed to building a diverse workplace, and are continually striving to achieve this goal. As such, we provide equal employment opportunities regardless of race, color, religion, sex, gender identity and/or expression, national origin, age, disability, sexual orientation, or genetic information. - provided by Dice

Keywords: Federal Reserve System, Kansas City , Fedwire Production Support Analyst - Evening Shift, Professions , Kansas City, Kansas