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Dispatcher

Company: Dairy Farmers of America
Location: Kansas City
Posted on: September 17, 2020

Job Description:

Schedule and dispatch milk from farms to processing facilities, while providing exceptional customer service and optimizing routes to reduce costs and increase overall efficiency. Communicate daily with customers, plant personnel, and transportation companies/haulers regarding milk deliveries; update loads in an on-line scheduling program; set up new customers and haulers; monitor load quality, production, and order trends; and perform other tasks related to the proper servicing of customers. Participate in after hours on-call rotation as assigned and/or may work a varying work week that could include weekends and holidays.

Duties and Responsibilities:

* Schedule and dispatch daily milk shipments to meet customer needs and optimize routes to reduce costs and elevate overall efficiency

* Develop and maintain relationships with assigned customers to understand their daily raw milk supply needs and requirements and tailor their demands to the limitations of the milk supply side

* Develop and maintain relationships with transportation companies and/or haulers to understand their needs, operating schedules, and physical limitations while working to inform them of the needs of our customers and distribution system

* Serve as contact for all customer changes and distressed loads. May handle the sale/disposal of distressed loads and track on the rejected load data base. Communicate and maintain accurate and timely records of the distressed loads including quality results, disposition, and/or sale price

* Be familiar with contracts established with each customer regarding milk volumes and quantities, plant operating schedules, and all special requirements or circumstances

* May function as primary customer contact for quality and shrinkage concerns

* Coordinate and communicate with appropriate individuals (e.g., hauler relations, sales/marketing, area managers and/or field representatives) to ensure quality milk deliveries

* Serve as the primary hauler contact for scheduling and dispatching milk routes

* Monitor the progress of deliveries from load assembly to delivery to the customer

* Monitor milk movements to assure all producers remain qualified during qualifying months and between Federal Orders. Maximize diversions and transportation credits where applicable

* Audit hauler compliance with schedules

* Monitor secondary freight costs and work to minimize those costs when scheduling deliveries

* Maintain and document complete records to track all milk delivery assignments

* Work closely with Producer Payments balancing group to resolve issues that arise with the incoming manifests matching the dispatch schedule

* May document and track special milk sales relative to volumes and pricing

* Update and maintain spreadsheets for receiving credits, customer receipts, etc.

* The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

* High School Diploma or equivalent with 1-3 years of transportation, logistics, or related customer service experience required, or

* Associate's or Bachelor's degree in transportation, logistics, supply-chain, dairy/food science, agriculture, or other related field required and 1-3 years of transportation, logistics, or related customer service experience preferred

* Certification and/or License -- Certain certifications, such as a valid driver's license with no significant restrictions or violations, may be required during employment

* Knowledge of the geographic region being supported

* Knowledge of and skill with Microsoft Office Suite and company computer systems, including dispatching software, SAP, Excel, Word, and PowerPoint

* Able to analyze and decide on different logistical movements and adjustments with the intent to optimize

* Able to communicate clearly and effectively, both verbally and in writing

* Able to adapt and manage to change effectively

* Able to multitask

* Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)

* Able to identify problems, take appropriate steps to find solutions to problems, and implement solutions

* Able to handle challenging or conflict situations with tact and professionalism

* Able to maintain a good balance between tolerance and assertiveness in dealing with customers and haulers

* Able to prioritize work responsibilities

* Able to work with accuracy and attention to detail

* Able to interact positively and work effectively with others (interpersonal skills)

* Able to work independently and as part of a team

* Able to work on-call (weekend, evening, holiday)

* Must be able to read, write and speak English

An Equal Opportunity Employer

Keywords: Dairy Farmers of America, Kansas City , Dispatcher, Professions , Kansas City, Kansas

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