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Help Desk Support Analyst

Company: Kforce Technology Staffing
Location: Kansas City
Posted on: January 17, 2020

Job Description:

RESPONSIBILITIES:Kforce is looking for a Help Desk Support Analyst to join a growing team at a client in the downtown Kansas City, Missouri (MO) area. The Help Desk Support Analyst will provide first-line response to a high volume of incoming calls from customers using Federal Reserve products and services. This position requires technical skills to identify and troubleshoot complex technical issues across multiple electronic access platforms.REQUIREMENTS:* 1-3 years of customer service experience in a call center or help desk environment required* Technical aptitude and knowledge of operating systems, browsers, basic internet navigation, downloading/installing software, and basic networking knowledge* Intermediate to advanced typing skills* Strong verbal and written communication skills* Superior customer service skills for internal and external customers, to include active listening for a positive customer experienceKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. - provided by Dice

Keywords: Kforce Technology Staffing, Kansas City , Help Desk Support Analyst, Professions , Kansas City, Kansas

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