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IT Service Delivery Consult Mid - Kansas City, MO with Security Clearance

Company: Abbtech Professional Resources, Inc
Location: Kansas City
Posted on: January 14, 2019

Job Description:

Job Description: * Responsible for the execution of Data Center Service Desk processes, functions, activities and tasks. * Performs: Incident Management, Event Management, Request Fulfillment, Platform Patching, ITSM Queue Management, Bridge Management, Call Center Management actions. * Serves as the initial triage and resolution point for all shift-based activities and performs: resolution, escalation or recall actions and activities as directed by SOP or Service Desk Shift Lead. * Assists in Preparing for and executing shift transition with oncoming and off going Service Desk Shift Lead, ensuring an comprehensive and orderly transfer of knowledge, schedule, equipment, tasks and activities across shift roles. * Executes Service Desk Battle Rhythm activities and assigned activities: Data Center Equipment Checks, COP Monitoring, Platform Patch Preparation/Execution, Database and Platform Backup Initiation, Preventative Maintenance on Data Center equipment, services and applications, Customer/Stakeholder Notification, etc.).-- * Billet must be filled with an IAT II level contractor-- Certification: Requires ITILv3 2011 Foundations certification.-- Clearance: Secret ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans Secret

Keywords: Abbtech Professional Resources, Inc, Kansas City , IT Service Delivery Consult Mid - Kansas City, MO with Security Clearance, Other , Kansas City, Kansas

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