IT & Facilities Support Specialist
Company: Holmes Murphy & Associates
Location: Kansas City
Posted on: April 20, 2024
Job Description:
This highly visible individual will provide second tier computer
support to Holmes Murphy employees, be responsible for the care,
maintenance and efficient operation of facilities, equipment, and
furnishings for all Kansas City Holmes Murphy property, owned or
leased, in accordance with the established objectives and
procedures of Holmes Murphy & Associates, Inc, and help coordinate
office events. This is a hybrid role that will provide equal
support between IT and Facilities (tech support, A/V support,
facilities and events support).
Responsibilities:
- Provide tier two technology support with exceptional customer
service via face-to-face, telephone, and electronic
communication.
- Troubleshoot and manage hardware (including portable devices),
software, or network problems.
- Familiarity of the hardware purchasing process within the
agency.
- Create, escalate and route support desk tickets while managing
tickets escalated from tier one support.
- Document solutions and IT processes.
- Image and install software for company deployed computers.
- Perform routine maintenance duties throughout primary location
as needed.
- Quarterly check in with, or visit to, all Holmes Murphy
locations. Tasks may include furniture adjustments, paint touch
ups, coordinating employee moves or other tasks As assigned by
Facilities Manager.
- Travel to and provide assistance with all office relocation and
construction projects.
- Perform minor carpentry duties, hang pictures in rooms/offices
and paint walls when needed.
- Be proactive in maintaining highly professional appearance of
all areas of the building (inside and out) and facility
equipment
- Provide elevated support for Holmes Murphy's Events team,
employees and clients. Examples: participate in meetings, event set
up, help during the event, event clean up. Knowledge, Skills, and
Abilities:
- Must have a strong customer focus, results oriented.
- Ability to communicate effectively and prioritize and handle
multiple tasks simultaneously.
- Advanced knowledge in computer hardware terminology.
- Intermediate knowledge of MS Office and Windows operating
systems.
- Familiarity using multiple remote tools and utilities to
provide technology support.
- Knowledge of ITIL processes.
- Intermediate troubleshooting techniques with software and
hardware.
- Ability to install or remove computer equipment which may
require lifting of up to 40 pounds.
- Must have above average knowledge and abilities in the
following areas: minor carpentry, painting, general repair,
maintenance and upkeep.
- Ability to drive a motor vehicle when required and maintain
valid license and insurance coverage.
- Ability to occasional travel to other office locations to
assist with moves, events, special projects, etc.
- Must be knowledgeable of and comply with HMA's Client Privacy
Policy, HIPAA regulations and E&O procedures and policies.
Qualifications:
- Education: Bachelor's degree in computer or business-related
discipline preferred.
- Experience: 2+ years of desktop or second tier support in an
Information Technology Department. 3-5 years previous
maintenance/repair experience preferred.
Prior event management experience, preferred.
- Must possess valid driver's license and good driving record.
Benefits: In addition to core benefits like health, dental and
vision, also enjoy benefits such as:
- Paid Parental Leave and supportive New Parent Benefits - We
know being a working parent is hard, and we want to support our
employees in this journey!
- Company paid continuing Education & Tuition Reimbursement - We
support those who want to develop and grow.
- 401k Profit Sharing - Each year, Holmes Murphy makes a lump sum
contribution to every full-time employee's 401k. This means, even
if you're not in a position to set money aside for the future at
any point in time, Holmes Murphy will do it on your behalf! We are
forward-thinking and want to be sure your future is cared for.
- Generous time off practices in addition to paid holidays - Yes,
we actually encourage employees to use their time off, and they do.
After all, you can't be at your best for our clients if you're not
at your best for yourself first.
- Supportive of community efforts with paid Volunteer time off
and employee matching gifts to charities that are important to you
- Through our Holmes Murphy Foundation, we offer several vehicles
where you can make an impact and care for those around you.
- DE&I programs - Holmes Murphy is committed to celebrating
every employee's unique diversity, equity, and inclusion (DE&I)
experience with us. Not only do we offer all employees a paid
Diversity Day time off option, but we also have a Chief Diversity
Officer on hand, as well as a DE&I project team, committee, and
interest group. You will have the opportunity to take part in those
if you wish!
- Consistent merit increase and promotion opportunities -
Annually, employees are reviewed for merit increases and promotion
opportunities because we believe growth is important - not only
with your financial wellbeing, but also your career wellbeing.
- Discretionary bonus opportunity - Yes, there is an annual
opportunity to make more money. Who doesn't love that?!
Holmes Murphy & Associates is an Equal Opportunity Employer.
#LI-JK1
Keywords: Holmes Murphy & Associates, Kansas City , IT & Facilities Support Specialist, Other , Kansas City, Kansas
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