Call Center Representative ($20 PH starting)
Company: SPECTRUM
Location: Kansas City
Posted on: September 21, 2023
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Job Description:
Spectrum was just named by Forbes as one of -America's Best
Large Employers for 2023!Do you like helping customers solve
problems? When you join the Spectrum team, you will earn at least
$20 an hour from day one. With paid training, a market-leading
savings plan, and high-quality, affordable health care, $20 an hour
is just the beginning. - Learn more:
-https://jobs.spectrum.com/20GROW -your career with Spectrum! -We
offer professional development straight out of training, including
opportunities to join special teams like Chat, Technical Support,
and more!This position is an -in-office opportunity only. -Please
ensure that you can work at our call center office in Kansas City,
Missouri before applying. -At a GlanceFull-time entry-level to
mid-level customer service roles troubleshooting and resolving
mobile customer technology and service issues, including repair,
billing, and accounts.Profile: A tech-savvy problem solver who can
multitask to repair a variety of services and equipment. Mobile
Representatives use patience and effective communication skills to
uncover customer needs, answer questions, and leave a positive
impression on customer interactions.Benefits include fully paid
training and time off, comprehensive health packages, retirement
savings, free Spectrum services where available, and more.
Who are you?No matter your background, our training program can put
you ahead of the curve on all the latest technology. We'll help you
develop the skills to be comfortable and adaptable troubleshooting
all kinds of technical mobile issues. Your dedication and
resourcefulness, paired with the strength of our products and
services, keep services flowing and customers satisfied. Your
attention to detail is essential; you'll keep a record of actions
taken and create documents that ensure your customers' service
histories are available for future Representatives. If you're ready
to grow your skills, this is a role with a lot of potential. -What
is the Mobile Customer Service Representative role?It's about
building relationships and turning the knowledge you gain in
training into customer service wins. Mobile Representatives make a
real difference to their customers and the company, providing
over-the-phone support on a wide range of mobile products and
services, including accounts and billing, diagnostics, enhancements
and repairs. You will have advanced diagnostic tools to help you
address technical inquiries and get services running smoothly,
talking customers through fixes you can make together. If an issue
calls for extra attention, bring in additional internal support to
get things back on track. Understanding the products and your
customers' sense of urgency will help you create a satisfying
customer experience. -It's all about learning and growing.This may
be new for you, but the journey is all mapped out. There's a lot to
learn, and our thorough, fully paid training can make you an
authority on Spectrum's Mobile products and services in about a
month. After that, you'll be ready to troubleshoot customer-facing
systems like a pro. The industry moves quickly; to stay on top of
it, we provide training updates to keep you up-to-date on our
newest products, services, and upgrades so you'll be ready for any
question that comes your way. One-on-one time with department
leaders and additional support give you everything you need to
create a streamlined process for your customers and yourself. -With
a deliberate path to success.We believe the best people to lead are
those who have been down the same road before. Most of our
supervisors started as Representatives themselves, so they know
exactly what kind of support will help you grow into a successful
employee. With well-established career paths across multiple lines
of business, advancement is a very real and achievable goal. Make
your first move toward a long and rewarding career with
Spectrum.The benefits are clear.In addition to the core benefits -
industry-leading retirement savings and 401(k) plans, comprehensive
health care insurance options, dental and vision plans, flexible
spending, family leave, and paid training and time off - we offer
free Spectrum products and services where available, education
assistance tuition reimbursement, employee discounts, and a
selection of other programs to support team members and their
families.
What's required to get started?The minimum qualifications for the
Internet/Voice Representative are:
COP170 2023-20361 2023
Here, employees don't just have jobs, they build careers. That's
why we believe in offering a comprehensive package that rewards
employees for their contributions to our success, supports all
aspects of their well-being, and delivers real value at every stage
of life.
A qualified applicant's criminal history, if any, will be
considered in a manner consistent with applicable laws, including
local ordinances.
Get to Know Us Charter Communications is known in the United States
by our Spectrum brands, including: Spectrum Internet -, TV, Mobile
and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum
Reach. When you join us, you're joining a strong community of more
than 101,000 individuals working together to serve more than 32
million customers in 41 states and keep them connected to what
matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce
that reflects our communities, and providing equal opportunities
for employment and advancement. EOE, including
disability/vets.
Keywords: SPECTRUM, Kansas City , Call Center Representative ($20 PH starting), Other , Kansas City, Kansas
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