Front Desk Associate

Company: True North Hotel Group, Inc.
Location: Kansas City
Posted on: May 28, 2023

Job Description:

Competitive Wages!

Eligible for the Quarterly Bonus Program!

True North Hotel Group, an award-winning management and development company, is seeking a Front Desk Associate to join our team at our Fairfield Inn & Suites in Kansas City, MissouriThis family-owned organization has a uniquely remarkable culture and is headquartered in Overland Park, Kansas.

Like a rewarding position with a lot of variety? We are looking for detail-oriented individual who has high interest in customer satisfaction and cleanliness. We are looking for someone who is invested in providing our hotel guests with excellent customer service and a memorable stay. There is never a dull moment in this role!

What do we have to offer? Excellent healthcare benefits, work-life balance (paid time off, flexibility, family atmosphere), 401k with matching, great team members and more!

RESPONSIBILITIES

• Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone
• Fulfills guests' needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
• Resolves guest problems/complaints
• Clerical duties including answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing
  
  QUALIFICATIONS
  
  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
  • Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance
    
    We look forward to hearing from you!
    
    True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
    
    Weekend flexibility required

Keywords: True North Hotel Group, Inc., Kansas City , Front Desk Associate, Other , Kansas City, Kansas