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Style Expert - Maison Francis Kurkdjian (MFK) Fragrance Specialist and Handbag Expert

Company: Hallmark
Location: Kansas City
Posted on: May 26, 2023

Job Description:

DescriptionHALLMARK - Because Connecting With Each Other Has Never Been More Important
For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the . It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!
When you join Hallmark, we will go out of our way to make you feel like part of the team, even in a remote/hybrid work environment. In the day-to-day, we'll make the best use of the skills and talents you already have. We'll also give you leadership opportunities and show you multiple potential pathways to future success.
Our of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We're seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives-like yours.

What we do and how we do it
Halls KC provides the ultimate in trend-setting design, exclusive brands, and superior customer service. Our beautiful store is located on the third level of the Crown Center shops in the heart of Kansas City. Halls KC offers a new shopping experience in a fresh and exciting environment, taking an active role in Crown Center's goal of creating a vibrant central city.
Crown Center, one of the nation's first mixed-use redevelopments, is an 85-acre complex that welcomes more than five million visitors each year. A subsidiary of Hallmark Cards, Crown Center is a 'city within a city' - combining hotel, office, retail, residential and entertainment land uses within its boundaries.
What your role entails and how you'll contribute.
At Halls Kansas City, the Style Expert is instrumental in creating the best customer experience Halls can offer. By demonstrating a thorough knowledge of store merchandise as well as current fashion trends, the Style Expert guides customers in expressing their individual tastes, style and personality with high end clothing, accessories, and home decor. This position is a dual role responsible for MFK fragrances and Halls handbag sales. Candidate is responsible for meeting sales goals, as assigned by Department Managers. Style Experts are commissioned based and grow their personal business and generate sales by cultivating customer relationships, maintaining an up-to-date clientele log, and notifying customers of upcoming events and promotions through phone calls and email.
As of May 28, store temporary hours are Mon-Sat 10am - 6pm; Sun 12pm - 5pm. Store basic hours at a date yet to be determined will be Mon-Sat, 10am - 7pm; Sun 12pm - 6pm. Hours for the Style Experts will vary within these timeframes, but do include holidays, weekends, and evenings (during the holiday season until 9:00 pm)
All Halls employees are responsible for protecting company assets by following established policies and procedures.
The MFK Fragrance Specialist and Handbag Expert owns each customer experience from beginning to end by accurately preparing and ringing sales, packaging carry out merchandise appropriately, placing special orders, facilitating the gift wrap and shipping processes as needed, and following up on all merchandise requiring special handling for the Handbag department and MFK Fragrances.
This position also assists in maintaining the function and visual presentation of the Handbag sales floor by dusting and straightening displays, restocking merchandise as needed, and replenishing cash wrap supplies such as bags, tissue paper and receipt paper.
As the Maison Francis Kurkdjian (MFK) Specialist, you will be responsible for supervising the complete operations of the fragrance line to ensure a high level of productivity and customer satisfaction through extensive product knowledge and outstanding customer service.

  • This job requires standing for prolonged periods of time, walking, talking, listening, reaching, standing, bending, stooping, lifting up to 30 pounds and pulling/pushing carts.
  • Achieve monthly targets. Drive business through establishing customer relationships, mailing fragrance samples, hosting events and educating the cross-category Beauty Advisors in the store.

    • Assist customers in all aspects of service through storytelling, fragrance consultations, education, demonstrations and more.
    • Alert Sales Manager of needs pertaining to stock levels, tester allocations, sample needs, shop-in-shop upkeep, etc.
    • Responsible for maintaining an immaculate shop-in-shop, sharing images with MFK HQ.
    • Review and analyze business performance on a daily, weekly, monthly, seasonal, and annual basis.
    • Regular, dependable attendance and punctuality is required.

      Now's your chance to embrace a future with Hallmark-just follow the instructions below to apply.
      You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.
      In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.
      The following is required to be considered for this role:

      • High School Diploma or GED
      • At least six months of sales experience in a department store setting, or six months professional customer contact (i.e., public relations, customer service, high volume receptionist)
      • Minimum six months experience selling fragrance in a department store environment.
      • Ability to work evenings, weekends, and some holidays.

        Your application will stand out if you have:

        • Experience selling handbags / apparel in a department store environment.
        • Proficient in MS Excel
        • Excellent communication skills, both written & verbal, and interpersonal skills
        • Motivated and driven by sales targets.
        • Ability to report to MFK headquarters with concise needs and information.
        • Comfortable taking and sharing photos with MFK HQ
        • Superior customer service & teamwork skills. Proven ability to build relationships.
        • Good math and problem-solving skills
        • Detail-oriented and professional disposition
        • Comfortable taking initiative and driving business results
        • Experience with multi-tasking in a fast-paced environment

          ADDITIONAL DETAILS: This position is located at the Halls KC retail department store located at the Crown Center Shops. As of May 28, store temporary hours are Mon-Sat 10am - 6pm; Sun 12pm - 5pm. Store basic hours at a date yet to be determined will be Mon-Sat, 10am - 7pm; Sun 12pm - 6pm. Hours for the Style Experts will vary within these timeframes, but do include holidays, weekends, and evenings (during the holiday season until 9:00 pm)

          Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Hallmark, Kansas City , Style Expert - Maison Francis Kurkdjian (MFK) Fragrance Specialist and Handbag Expert, Other , Kansas City, Kansas

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