Content Strategist

Company: Axelon Services Corporation
Location: Kansas City
Posted on: March 20, 2023

Job Description:

Job Title: Content Strategist - 100% Remote
**Candidates are required to be a U.S. Citizen or U.S. National.**

About the Role:
This role is part of the Brand and Communications customer experience transformation team. The work focuses on driving consistency across customer communications and touch points for all products. This individual will partner to document and create various customer communication journeys for Mobility, Broadband and Wireless Broadband customers. They will be exposed to various parts of the business, and work with cross-functional partners to ensure consistency across Brand voice and look and feel as well as develop a detailed view of customer communications by journey.

They will be exposed to the teams that own these communications, and the teams that manage the systems that send those communications. This person will analyze and use customer survey data to help inform the direction and focus of their efforts. They will also help inform the future state of communications, as they work with stakeholders in Mobility and Broadband CX, Design, Technology, Advertising, as well as various program/product managers. Overall, this person will support ***** commitment to create an exceptional customer experience, by improving our Communications and Brand Relevance and Brand Differentiation.

Responsibilities:

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• Develop, edit, and publish desktop and mobile web content solutions for digital experience efforts.
  
• Work with business partners, content writers, user experience designers, software engineers, vendors and other stakeholders to deliver digital assets (images, text, links, videos, etc.) to the web, including troubleshooting and analysis of content display issues.
  
• Analyze, write and manage content requirements in support of digital experience efforts.
  
• Manage the style and evolution of content messaging including translation and localization.
  
• Ensure adherence to content/design specifications, Unified UX Style Guide, SEO guidelines, accessibility standards and brand voice.
  
• Publish content through defined workflow processes via a Content Management System (CMS) or Knowledge Management System (KMS).
  
• Develop and manage content using HTML, XML, CSS, JavaScript, and/or other web technologies, including focus on responsive web design (RWD).
  
• Collaborate with the Content Writing, Design and CMS Teams to ensure the integrity and quality of the user experience and to collectively drive the strategic direction of content delivery solutions for digital experience.
  
  
  Top Skills:
  
  
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  • Journey mapping and mural experience preferred.
    
  • Strong working knowledge of Microsoft Office, especially with regards to PowerPoint and Excel.
    
  • Ability to self-manage and prioritize multiple projects simultaneously.
    
  • Ability to conduct end-to-end gap analysis and measurement, change management, strategy alignment and creativity to optimize the consumer experience.
    
  • Ability to lead experience workshops in order to formulate recommended solutions and gain consumer insights to optimize the customer experience.
    

Keywords: Axelon Services Corporation, Kansas City , Content Strategist, Other , Kansas City, Kansas