Security and Network Support

Company: Integrated Resources, Inc
Location: Kansas City
Posted on: March 17, 2023

Job Description:

Job Title: Security and Network Support
Location: Kansas City, MO (Hybrid)
Duration: 08+ Months Contract and will extends according to the performance
Job Description:
This Tier-1 Support position plays an integral role in clients Cybersecurity , Operations, Network & Operations Center (SONIC). This position will allow you to pursue a career in IT where you will Product the necessary experience by working at a 24x7 combined Cybersecurity & Network Operations Center ( SNOC ) for client. With oversight, you will be responsible for:
-- Activities associated with NERC CIP-007 R4 (Security Event Monitoring) and NERC CIP-008 (Incident Response Plan), including monitoring and responding to security events, participation in incident response drills and serving on the Cybersecurity Incident Response Team
-- Monitoring incoming event queues for potential security incidents
-- Identify, investigate, and act on anomalous network activity.
-- Support of network systems (software/hardware) and data center operations
-- Analyze and troubleshoot compliance and security related events.
-- Escalates security related or compliance issues as needed.
-- Access knowledge bases and FAQ resources on the Intranet and/or Internet to assist with problem resolution.
-- Apply knowledge of IT and network systems to aid in troubleshooting.
-- Creating and thoroughly documenting various incidents as well as communicating info about incidents to relevant parties
-- Continual learning of ***'s changing communications network, policies and processes related to job responsibilities, and new tools used for those job responsibilities, as they arise.
-- Monitor network health, preforming tier 1 troubleshooting and triage of network issues as they arise, responding to alerts for network devices as instructed in knowledge base documentation.
-- Meet or exceed SLA's for various levels of alerts
-- Providing occasional technical support via phone after normal business hours
-- Communicating and working with team members to coordinate efforts to support clients.

Keywords: Integrated Resources, Inc, Kansas City , Security and Network Support, Other , Kansas City, Kansas