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Support Systems Administrator (Entry or Specialist), Information Services,

Company: University of Missouri-Kansas City
Location: Kansas City
Posted on: March 17, 2023

Job Description:

Hiring Department

The UMKC Office of Information Services is seeking two individuals for professional information technology positions that span a broad range of technical support activities including, but not limited to, end user support for campus community, support for computer hardware, server and peripheral hardware/software configuration and installation, and mobile device support. .

Job Description

This position is generally structured to be first and second tier support but can vary based on experience. Sound customer service principles and best IT practices must be applied while fulfilling the technical function for end users. This position will work with a team of technicians to complete IT projects and support responsibilities. This position may serve as technical lead on special projects that require an in-depth understanding of certain systems or technologies.

Minimum Qualifications

For consideration at the ENTRY level - candidates must posses a Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be aquired as necessary.

For consideration at the SPECIALIST level - the ideal candidate will possess a Bachelor's degree or an equivalent combination of education and experience and 2+ years of related work experience from which comparable knowledge and skills can be aquired as necessary

Candidates at the entry or specialist level should possess the following experience:

  • Strong knowledge of desktop/workstation/mobile devices and hardware/software/operating systems (configuration and connectivity)
  • Excellent customer service skills
  • Excellent technical knowledge and aptitude in the areas of software configuration and troubleshooting techniques
  • Ability to document technical processes clearly and concisely
  • Familiarity (reading) with Active Directory Group Policy, scripting, and batch files
  • A good understanding of systems administration and security principles
  • A working knowledge of ITSM or other ticketing systems
  • Familiarity with installation, maintenance, and support of wireless technologies
  • Strong verbal and written communication skills sufficient to interact with a varitety of users and other technical staff
  • Excellent time management skills and the ability to work under pressure and meet inflexible deadlines
  • Must have a driver's license, cell phone with mobile data plan, and the ability to lift 40+ pounds Preferred Qualifications
    • Working knowledge and experience with software deployments using Microsoft's SCCM, JAMF, AirWatch, or similar tools
    • A good understanding of scripting; including PowerShell, Batch, Bash
    • Ability to do needs analysis and technology upgrade planning and implementation
    • A thorough understanding with enterprise management technology for Windows and Macintosh platforms
    • Experience with image development on either Windows or Apple platforms
    • For consideration at the ENTRY level, an Associate or Bachelor's degree in Information Technology or 2+ years of similar work experience strongly preferred
    • For consideration at the SPECIALIST level, a Bachelor's degree in Information Technology or 4+ years of similar work experience is strongly preferred Full Time/Part Time

      This is a full-time (100% FTE), benefit-eligible, salaried (exempt) position.


      $48,900 - $57,000/annual commensurate with education, experience and internal equity.


      Monday - Friday, 8:00am - 5:00pm

      Application Deadline

      Open until filled, review of applications to begin immediately.

      Application Instructions

      Applicants must combine all application materials (cover letter, resume, and list of five references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

      Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

      If you are experiencing technical problems, please call (800) 488-5288.

      Note, you must provide a description of job duties for each Work Experience entry on your application. Please carefully review the application instructions section of our Careers page prior to submitting your materials.

      Equal Employment Opportunity

      Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

      Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.


      To read more about Equal Employment Opportunity (EEO) please use the following links:
      • EEO is the LawEnglish Version
      • EEO is the LawSpanish Version
      • EEO is the LawChinese Version UMKC Statement on Diversity

        Diversity, equity and inclusion are central to the UMKC mission as an urban-serving institution. Kansas City is a particularly diverse city, including African, African American, Asian, German, Irish, Italian, Latino, Mediterranean, Middle Eastern,Native Americanand Slaviccommunities. Such ethnic diversity, in addition to our thriving neighborhoods of the Westside, Northeast Kansas City and the Eastside, fosters creativity, connection and innovation, which is showcased across the region. Major attractions such as the Annual Ethnic Enrichment Festival, the Negro Leagues Baseball Museum, the Filipino Cultural Center, the American Jazz Museum, Guadalupe Centers and Mattie Rhodes and Kansas City Irish Fest are a small sample of the many ways our diverse city enriches us.

        For the reasons enumerated above, UMKC's strategic plan prioritizes our commitment to multiculturalism, globalism, diversity and inclusion. The university's values call upon its faculty, staff, students and community to position themselves as global citizens who seek out, embrace and celebrate the many benefits of diversity.UMKC received the Higher Education Excellence in Diversity (HEED) Award in 2019 in recognition of our continued commitment to equity and inclusion.Such commitment is demonstrated across teaching, service and research. We welcome applicants to share in our commitment to these core values and know that you will quickly understand the beauty of calling Kansas City your home.

        Please visit these pages to learn more about UMKC's engagement in diversity, equity and inclusion.

        Roos Advocate for Community Change

        The Division of Diversity and Inclusion

        Annual Report

        Multicultural Student Affairs

        Benefit Eligibility

        Why UMKC?

        We offer full benefits that start day one, generous paid time off, paid winter break, and continuing education benefits. Visit ourTotal Rewardspage to learn more.

        Also, explore the Total Rewards websiteto learn more about the rewards package we offer to acknowledge our employees as the university's most important resource.

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Keywords: University of Missouri-Kansas City, Kansas City , Support Systems Administrator (Entry or Specialist), Information Services,, Other , Kansas City, Kansas

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