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Claims Service Representative III - APD MPR

Company: American Automobile Association
Location: Kansas City
Posted on: January 27, 2023

Job Description:

Claims Service Representative III - APD MPR

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

AAA has a constantly growing membership; we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extremely rewarding.

If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place.

Member Preferred Repair (MPR) Field Reinspection/Auto Appraiser.

What we are looking for:

Three to five years collision estimating experience preferred.

Advanced organization and planning skills required.

Advanced interpersonal skills required.

Ability to manage up to 20 -30 shops. Moderate travel will be required.

Complete reinspection's on vehicles during the repair process.

Re-negotiate repair costs as needed.

Position requires the handling of disputed material damage claims to a satisfactory conclusion.


This is a field-based position working out of repair shops throughout the day.

Manage computer-based shop to ensure a high level of Member Service Index (MSI)

This position will start as an MPR field reinspection and could transition to a Field Appraiser as needed. Appraises automobile or other vehicle damage.

Uses independent judgment in determining repair cost estimates and damage awards.

Exercises independent judgment and personal discretion in repair versus replace decisions with damaged vehicles.

Negotiate with repair facilities to obtain agreement for repair at the estimated cost level.

Prepares clear and concise written reviews of the damage findings and repair agreements for submission to the adjusting staff for their finalization of payments.

Communicate with repair shops, members and claimants daily.

Education and Requirements:

Four-year college degree and 3 - 5 years collision estimating experience preferred.
Ability to service claims of various complexities.
Excellent computer and line of business technical software skills required.
Advanced organization and planning recognition skills required.
Advanced interpersonal skills required.
Physical requirements may include lifting (50 lbs. or more).
The employee is frequently required to stand, use hands to finger, handle or feel; stoop, kneel, crouch or crawl around vehicles in all kinds of weather.
Valid driver's license and an acceptable motor vehicle driving record required.
Must be high energy, highly motivated, self-starter individual requiring minimal supervision. Must be flexible to assist on Catastrophe duty within the extended organization. Complete other duties as assigned.

Remarkable benefits:
Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts

The Automobile Club of Missouri is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Keywords: American Automobile Association, Kansas City , Claims Service Representative III - APD MPR, Other , Kansas City, Kansas

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