Salesforce Admin

Company: Cogent Infotech Corporation
Location: Kansas City
Posted on: January 26, 2023

Job Description:

Hybrid position: 3 days in the office
Description
The Salesforce Administrator supports the Salesforce.com platform and applications throughout their lifecycle. This is an exciting opportunity to manage tactical execution in a role connecting business operations, technology solutions and the end-user experience. To be successful, the Salesforce Administrator should possess skills in Salesforce configuration, technical troubleshooting, business analysis, data analysis and time management. The ideal candidate is passionate about advocating for optimized business process across business and IT, consistently striving to achieve the best end-user and customer experiences.
Accountabilities
Works with Sr. Product Manager and business resources to directly support and configure Salesforce.com platform.
Manages production support and acts as the subject matter expert for assigned applications and products; champions change requests to improve usability and system performance.
Consults with Sales and Marketing business teams, IT and vendors to gather requirements on new features related to the product roadmap.
Prioritizes small enhancements, working with application specific resources to deliver solutions while maintaining a cadence of regular updates to business stakeholders.
Provides day-to-day vendor relationship support including tracking timely completion of production tickets and adherence to service agreements.
Manages timelines, overall risk and issues as needed for smaller projects and scheduled system releases.
Collaborates with IT project managers and business analysts on cross-functional projects, researching vendor or application impact to the business.
Executes on plans to maintain system health and security; works in partnership with delivery teams to obtain necessary details to insure resource availability and task completion.
Researches Salesforce product, market, business and competitive trends to identify opportunities for product or system growth.
Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.
Ideal Candidate Qualifications:
Required
Bachelor's degree from an accredited university or college, preferably in a job-related major field of study
Minimum two (2) years of relevant professional experience, or equivalent combination of education and experience
2 years of experience as a Salesforce administrator (Salesforce Administrator Certification required)
2 years of experience in a customer facing role
2 years of experience in working with third party vendors
Preferred
Knowledge of Experience Cloud, Marketing Cloud or other CMS and marketing automation applications is a plus
Experience in SQL, reporting, data analysis or business analysis
Working Conditions
This position has a regular full-time schedule with a normal workweek of Monday through Friday. There may be a need for occasional work after hours or weekends.
This position may require minimal travel up to 10% of the time.

2 years of experience as a Salesforce administrator (Salesforce Administrator Certification required)

Keywords: Cogent Infotech Corporation, Kansas City , Salesforce Admin, Other , Kansas City, Kansas