Salesforce Admin
Company: Cogent Infotech Corporation
Location: Kansas City
Posted on: January 26, 2023
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Job Description:
Hybrid position: 3 days in the office
Description
The Salesforce Administrator supports the Salesforce.com platform
and applications throughout their lifecycle. This is an exciting
opportunity to manage tactical execution in a role connecting
business operations, technology solutions and the end-user
experience. To be successful, the Salesforce Administrator should
possess skills in Salesforce configuration, technical
troubleshooting, business analysis, data analysis and time
management. The ideal candidate is passionate about advocating for
optimized business process across business and IT, consistently
striving to achieve the best end-user and customer experiences.
Accountabilities
Works with Sr. Product Manager and business resources to directly
support and configure Salesforce.com platform.
Manages production support and acts as the subject matter expert
for assigned applications and products; champions change requests
to improve usability and system performance.
Consults with Sales and Marketing business teams, IT and vendors to
gather requirements on new features related to the product
roadmap.
Prioritizes small enhancements, working with application specific
resources to deliver solutions while maintaining a cadence of
regular updates to business stakeholders.
Provides day-to-day vendor relationship support including tracking
timely completion of production tickets and adherence to service
agreements.
Manages timelines, overall risk and issues as needed for smaller
projects and scheduled system releases.
Collaborates with IT project managers and business analysts on
cross-functional projects, researching vendor or application impact
to the business.
Executes on plans to maintain system health and security; works in
partnership with delivery teams to obtain necessary details to
insure resource availability and task completion.
Researches Salesforce product, market, business and competitive
trends to identify opportunities for product or system growth.
Vision, Values, and Culture in each and every interaction with
team, clients, and stakeholders.
Ideal Candidate Qualifications:
Required
Bachelor's degree from an accredited university or college,
preferably in a job-related major field of study
Minimum two (2) years of relevant professional experience, or
equivalent combination of education and experience
2 years of experience as a Salesforce administrator (Salesforce
Administrator Certification required)
2 years of experience in a customer facing role
2 years of experience in working with third party vendors
Preferred
Knowledge of Experience Cloud, Marketing Cloud or other CMS and
marketing automation applications is a plus
Experience in SQL, reporting, data analysis or business
analysis
Working Conditions
This position has a regular full-time schedule with a normal
workweek of Monday through Friday. There may be a need for
occasional work after hours or weekends.
This position may require minimal travel up to 10% of the time.
2 years of experience as a Salesforce administrator (Salesforce
Administrator Certification required)
Keywords: Cogent Infotech Corporation, Kansas City , Salesforce Admin, Other , Kansas City, Kansas
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