KansasCityRecruiter Since 2001
the smart solution for Kansas City jobs

Onsite - Overland Park, KS 66211 Kansas - $17.50

Company: RemX Specialty Staffing
Location: Shawnee Mission
Posted on: January 26, 2023

Job Description:

Customer Service Rep.
Training and Post-Training Locations:

  • Overland Park, KS 66211

    Pay Rate: $17.50/hour
    Training Length/Schedule : 9am-5:30pm for 3-5 days then assigned a production schedule
    Post Training Hours of Operation: 8am-10pm/7 days a week

    • Must be available to work 1 weekend day.

      Dress Code: Casual, nice jeans are fine (no leggings)
      mention Benefit CSR!"

      Job Description:

      --- Provide concierge and white-glove level service

      --- Serve as a single point of contact for the customer and form a strong relationship to support them

      --- Own problem through to resolution on behalf of the member

      --- Research complex issues across multiple databases and work support resources to own the resolution of all customer issues

      --- Respond to and own consumer inquiries and issues

      --- Conduct proactive research on assigned member accounts to identify issues

      --- Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

      --- This is a high volume, inbound call customer service environment.

      Required Qualifications

      --- HSD/GED OR equivalent work experience

      --- Three (3) years of combined education and work experience

      --- Efficient, productive and thorough dealing with our members over the phone

      --- Strong computer and software navigation skills are critical

Keywords: RemX Specialty Staffing, Kansas City , Onsite - Overland Park, KS 66211 Kansas - $17.50, Other , Shawnee Mission, Kansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Kansas jobs by following @recnetKS on Twitter!

Kansas City RSS job feeds