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Onsite - Overland Park, KS 66211 Kansas - $17.50

Company: RemX Specialty Staffing
Location: Shawnee Mission
Posted on: January 26, 2023

Job Description:

Customer Service Rep.
Training and Post-Training Locations:


  • Overland Park, KS 66211

    Pay Rate: $17.50/hour
    Training Length/Schedule : 9am-5:30pm for 3-5 days then assigned a production schedule
    Post Training Hours of Operation: 8am-10pm/7 days a week

    • Must be available to work 1 weekend day.

      Dress Code: Casual, nice jeans are fine (no leggings)
      FOR IMMEDIATE CONSIDERATION PLEASE EMAIL YOUR RESUME DIRECTLY TO:
      mention Benefit CSR!"

      Job Description:


      --- Provide concierge and white-glove level service


      --- Serve as a single point of contact for the customer and form a strong relationship to support them


      --- Own problem through to resolution on behalf of the member


      --- Research complex issues across multiple databases and work support resources to own the resolution of all customer issues


      --- Respond to and own consumer inquiries and issues


      --- Conduct proactive research on assigned member accounts to identify issues


      --- Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance


      --- This is a high volume, inbound call customer service environment.

      Required Qualifications


      --- HSD/GED OR equivalent work experience


      --- Three (3) years of combined education and work experience


      --- Efficient, productive and thorough dealing with our members over the phone


      --- Strong computer and software navigation skills are critical

Keywords: RemX Specialty Staffing, Kansas City , Onsite - Overland Park, KS 66211 Kansas - $17.50, Other , Shawnee Mission, Kansas

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