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Collector Utility

Company: Commerce Bank
Location: Kansas City
Posted on: January 25, 2023

Job Description:

About Working at Commerce
Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions. No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.
About This Job
The Utility Collector is responsible for a variety of tasks with the assigned department in Loss Containment. Tasks may include, but are not limited to, making outbound collection attempts, following up on escalations or other "special handling" tasks. The role requires attention to detail, strong organizational skills, and the ability to prioritize and pivot from task to task.
Essential Functions

  • Maintain information on deceased accounts
  • Review assigned workgroups
  • Act as subject matter expert and assist with new hire training
  • Monitor team voicemail and shared outlook mailbox
  • Move funds using internal systems, such as Universal Maintenance Database
  • Handle escalated calls as needed
  • Perform other duties as assigned
    • Process payment assistance plans and perform account maintenance
    • Conduct settlement follow-up
    • Maintain attorney queue workflow
    • Manage credit revoked accounts for cease and desist requests
    • Deceased account processing and handling
      Installment Loans
      • Monitor various "special handling" lists - Fraud/Identity Theft, Total Losses, Impounds, etc
      • Follow-up on ancillary product cancelations
      • Maintain State and National follow up through CPI verification, skip claim paperwork and special action and reports
      • Deceased account processing and handling
        • Credit refunds for charge off and deceased accounts
        • Track deceased dollars within collection management software
        • Maintain SCRA validation and account maintenance
        • Validate agency debt and disputes
        • Review, analyze and fulfill lien release requests
        • Review ChexSystems disputes and update as needed
          Knowledge Skills & Abilities Required
          • Strong understanding of collection management software like TSYS, SHAW, DM9, etc.
          • Excellent customer service skills
          • Informal leadership skills with desire and ability to mentor team members
          • Ability to maintain a high degree of confidentiality
          • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
          • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
          • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
          • Strong level proficiency with Microsoft Word, Excel and Outlook
            Education & Experience
            • High School Diploma or equivalent combination of education and experience required
            • 2+ year collections experience required
            • 1+ year skip tracing and/or credit bureau experience required
              Bankcard N/A - No additions to the standard education and experience listed above
              Installment Loans N/A - No additions to the standard education and experience listed above
              • 2+ years post charge-off collections experience preferred
              • Public Notary registration preferred

                Location: 811 Main St, Kansas City, Missouri 64105Time Type:Full time

Keywords: Commerce Bank, Kansas City , Collector Utility, Other , Kansas City, Kansas

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