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Senior Bank Operations Specialist

Company: Commerce Bank
Location: Kansas City
Posted on: January 25, 2023

Job Description:

About Working at Commerce
Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions. No wonder we've been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.
About This Job
A Senior Bank Operations Specialist performs a variety of jobs in the Bank Operations division. The areas include Wire Transfer, ACH, Trust Operations, Capital Markets Group Operations, Treasury & Commercial Customer Support and others as the need arises. The Senior Bank Operations Specialist may also work on projects and provide suggestions for improvement initiatives.
Essential Functions

  • Perform tasks of high complexity for a broad variety of positions within operations or in other areas through Shared Services and deliver strong results
  • Meet accuracy and timeliness measures for work performed
  • Identify process improvements leveraging experience and knowledge from other areas and collaborate on implementation
  • Provide a high level of customer service to external customers and internal partners including phone support as assigned
  • Provide workflow expertise and implement process improvements in assigned lines of business
  • Act as an informal leader, assist to mentor team members and lead in Supervisor's absence
  • Perform other duties as assigned
    Knowledge Skills & Abilities Required
    • Moderate knowledge of the banking industry and bank operations, including best practices
    • Ability to learn and understand Commerce systems, platforms, and products
    • Excellent customer service skills
    • Ability to be proactive and ask questions, offer solutions, retain information and apply knowledge to a variety of engagements
    • Ability to work independently and escalate when necessary
    • Ability to quickly and decisively take action in fast-changing, unpredictable situations
    • Proven ability to complete higher complexity processes or support high risk departments
    • Ability to learn new processes quickly
    • Ability to adapt communication style based on engagement and audience
    • Ability to maintain a high level of confidentiality and demonstrate informal leadership skills
    • Ability to work off-shifts as necessary
    • Exhibits a strong professional presence
    • Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities and projects
    • Agile and strong team player with excellent written, verbal and interpersonal communication skills
    • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
    • Moderate level proficiency with Microsoft Word, Excel and Outlook
      Education & Experience
      • Bachelor's degree or equivalent combination of education and experience required
      • 5+ years customer service experience required
      • 3+ years financial services or related experience required
      • 2+ years bank operations experience required

        Location: 811 Main St, Kansas City, Missouri 64105Time Type:Full time

Keywords: Commerce Bank, Kansas City , Senior Bank Operations Specialist, Other , Kansas City, Kansas

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