Supervisor, Customer Support
Company: Commerce Bank
Location: Kansas City
Posted on: January 25, 2023
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Job Description:
About Working at CommerceWouldn't it be great to build your
career at a bank that's known for helping people with their
financial challenges? That's exactly what you'd be doing when you
join the team at Commerce Bank. We're looking for teammates who are
ready to do whatever it takes to help our customers with their
everyday financial needs. You'd be helping yourself too, because
Commerce has a tradition of recognizing and rewarding team members
for their talent, skills and contributions.No wonder we've been an
industry leader for over 155 years and have developed a reputation
as a great place to work in the financial services world. If you'd
like to be a part of a team and culture that is respected by its
peers and in your community, we should talk. We're always looking
for the best and brightest.About This JobThe main purpose of this
job is to oversee the daily operations, reporting and tracking,
supervision and coaching of employees, for the Support teams in
Commercial Customer Support and Bankcard Security Service
Center.Essential FunctionsOversee department workflow and
effectively communicate decisions, priorities and relevant
information to team membersProvide guidance to employees on
departmental projects/issues, coach and develop training plans,
lead development conversations, and answer day-to-day questions for
team membersUnderstand the functions of the department and impact
of results. Several processes are driven by various regulations and
tend to be time sensitive.Participate in meetings with leadership
across business lines surrounding key performance metricsReview,
update, and deliver weekly and/or monthly associate
scorecardsReview, update, and deliver monthly team scorecards to
Bank Operations leadershipWork directly with vendors and
third-party applications with escalating customer issues and
service ticketsIntraday workforce management to maximize phone and
email coverage to meet service level agreementsPerform other duties
as assignedKnowledge, Skills & Abilities RequiredIntermediate
knowledge of the treasury payments industryExcellent customer
service skillsAbility to develop and coach team members with proven
ability to achieve results through collaboration and
teamworkMotivated and organized self-starter with strong attention
to detail and the ability to manage multiple prioritiesInquisitive,
agile and strong team player with excellent written, verbal and
interpersonal communication skillsAbility to remain adaptable and
resilient to all situations with an optimistic outlook and cast a
positive shadow that is aligned with our culture and Core
ValuesBasic level proficiency with Microsoft Word, Excel, Teams and
OutlookEducation & ExperienceAssociate's degree or equivalent
combination of education and experience required2+ years bank
operations or call center experience required1+ year leadership or
supervisory experience requiredLocation: 811 Main St, Kansas City,
Missouri 64105Time Type:Full time
Keywords: Commerce Bank, Kansas City , Supervisor, Customer Support, Other , Kansas City, Kansas
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