FT Telephone Operator - Lakewood (Varied Shifts)
Company: Truman Medical Centers
Location: Kansas City
Posted on: November 26, 2022
**If you are a current University Health or University Health
Physicians employee and wish to be considered, you must apply via
the internal career site.**
**Please log into myWORKDAY
(http://www.myworkday.com/trumed/d/home.htmld) to search for
positions and apply.**
FT Telephone Operator - Lakewood (Varied Shifts)
TMC Truman Medical Centers
TMC - Lakewood
Kansas City, Missouri
**Hours Per Week**
If you want to work where the action is, University Health (UH) is
the place for you. Known as "Kansas City's Essential Hospital," UH
is the safety net healthcare system for Jackson County/Kansas City.
We are an academic medical center, serving as the primary teaching
institution for the UMKC Schools of Medicine, Nursing, Dentistry,
and Pharmacy. A 547-bed, not-for-profit health system, UH delivers
the highest-quality medical care for our patients, with compassion,
empathy, and unparalleled dedication to service. During the 2020
pandemic, we also stepped forward as a regional leader in COVID
care and testing. UH is comprised of three campuses:
**UH Truman Medical Center** is located in the Health Sciences
District of downtown Kansas City, Missouri. The Health Sciences
District represents a robust academic community, leading the
forefront of biomedical research and cutting edge technology.
Partnered with UMKC and Children's Mercy Hospital. University
Health serves as the cornerstone in educating the next generation
of healthcare practitioners. As a Level 1 Trauma Center, we're a
leader in Emergency Medicine and Critical Care, with world-class
expertise in chronic disease management and women's services,
including high-risk maternity care. The Health Sciences District is
also home to the University Health 1 and 2 buildings. UH 1 is UH's
beautiful specialty outpatient clinics and day-surgery center and
UH 2 is the location for all of our primary care and women's care
**UH Lakewood Medical Center** is located between Kansas City and
Lee's Summit, Missouri, offering residents of Eastern Jackson
County access to a modern community hospital with a continuum of
outpatient services designed to meet the needs of families. UH
Lakewood specializes in high-risk maternal and child care, and
serves as one of the few Kansas City metro area institutions
accredited by The Joint Commission in Orthopedics and Palliative
Care. It also is home to a 188-bed, fully accredited long-term care
**UH Behavioral Health** is the KC metro area's largest, most
comprehensive provider of mental health services. The **Crossroads
Building** , located in Kansas City's vibrant Crossroads Arts
District, is its epicenter, providing a broad list of outpatient
services. We also offer psychiatric inpatient care, and we deliver
therapeutic services through our community outreach clinics. We are
a leader in the Trauma-Informed Care Movement, and provide
training, coaching and consulting to outside organizations.
Hospital Telephone Communications Operators (Operators) work
independently to coordinate and transmit high-level communication
services support for all aspects of Truman Medical Center's (TMC)
operations. As the primary contact person for TMC, Operators
demonstrate premier customer service work.
+ High school diploma or equivalent
+ Twelve months experience as a Telephone Communications Operator
+ Six months of additional qualifying experience may substitute for
+ Must possess at least one year of experience in a direct customer
+ Excellent oral and written communication skills in proper
business English language, including grammar, spelling, and
phonics, and excellent understanding of pronunciation of names.
+ Must have well-modulated, clear, unaffected speech and
+ Service excellence skills, including independent problem-solving
and efficient multi-tasking.
+ Experience in answering a high volume of calls, and communicating
in a clear, concise, and calm manner.
+ Must have the ability to work a flexible schedule, including
scheduled hours, days off and additional hours if needed to ensure
24/7 delivery of communication services.
+ Ability to sit and use computer/keyboard/communication headsets
for up to 8-12 hours per scheduled shift.
+ Pleasant and outgoing demeanor, excellent judgment, mature
approach, and proactive manner are required.
+ Must be able to stay calm in stressful, busy, critical moments
and handle multiple tasks and situations, and be attentive to
details and guests' needs.
+ Must be able to easily reach alarms on a wall, quickly reach and
answer emergency phones, and move quickly in narrow spaces.
+ Must have the ability to memorize, follow detailed written
procedures and verbal instructions, process and retain new
information, and adapt to new processes.
+ Advanced Computer skills required.
+ These include but are not limited to general Microsoft Office,
Windows, use of mouse, ability to switch programs or functions,
open and close programs, shut down and restart computer, and
competent keyboard abilities.
+ Must have good vision, hearing and public relations skills.
Keywords: Truman Medical Centers, Kansas City , FT Telephone Operator - Lakewood (Varied Shifts), Other , Kansas City, Kansas
Didn't find what you're looking for? Search again!