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Enterprise Applications Support Specialist

Company: MTC Holding Corporation
Location: Shawnee Mission
Posted on: November 26, 2022

Job Description:

Description: As an Enterprise Application Support Specialist, you will be responsible for the availability and stable operation of various applications and systems supporting our enterprise production environment. This position must provide in-depth technical and business knowledge of our applications as well as recommend application and system enhancements. You will represent the Enterprise Application Support team to the collection of businesses within our enterprise.

  • Provides technical support for business solutions, application related user issues, and/or system problems by performing root cause analysis. Communicates status of resolution to appropriate parties. Required to provide technical support outside of normal business hours, as necessary.
  • Proposes technology solutions to incorporate, improve, redesign, and/or enhance business processes. May guide and assist business owners and/or project managers in determining the scope and vision of solutions.
  • Manages projects according to established standards by communicating with relevant stakeholders on status of implementation, application-related issues, application requirements, enhancements, changes, outages, and/or other production disruptions.
  • Tracks, analyzes, tests, and validates infrastructure and software changes, including developing UAT scripts.
  • Monitors live application event logs and system-generated alarms, interprets the events, and provides recommended course of remediation.
  • Performs installation and configuration of server applications on designated environments, which includes contingency planning and regular contingency testing of applications and related infrastructure. Identifies gaps in resiliency, proposes and implements solutions.
  • Coordinates collection of testing results and provides reports and guidance to technical teams and relevant parties.
  • Reviews and/or creates application system documentation (i.e., processes, procedures, system flow diagrams) for supported products.
  • Manages and/or builds relationships with vendors, monitors deliverables and deadlines, ensures vendor compliance with contracts, and leads resolution of technical issues. Serves as liaison to the business to implement information programs/systems, ascertain needs and acceptance, and to resolve problem situations.
    • Associate's degree specializing in information technology from an accredited two-year college or technical school, or equivalent combination of directly related education and/or experience.
    • Foundational knowledge of application monitoring and application support.
    • Three to six years of exposure to and/or experience with providing post-production second-level application support.
    • Must provide on-call support over weekend and/or evening hours.
    • Excellent customer service, multi-tasking, analytical, and communication skills (written and oral), including the ability to explain technical concepts to end-users and non-technical staff.
    • Demonstrate ability to work independently and manage projects of varying size and scope effectively.
    • Effective interpersonal skills, including the ability to work effectively in a team environment. Preferred Technical Experience - Microsoft 365, Azure Active Directory, Microsoft Endpoint DLP, Microsoft Intune, Microsoft Exchange Online & On-Prem, Windows 10, Windows Server 2016 / 2019, SQL Server 2014 / 2019, SQL Failover Clustering, IIS, Active Directory, Group Policy, DNS, Windows Share & NTFS Permissions, DFS, Basic Linux, Document Management, MFT, SSL, Scripting & Automation. Physical Requirements:
      • Must be able to lift up to 15 pounds at times
      • Prolonged periods of sitting at a desk and working on a computer EEO/Diversity and Inclusion: At Trust Technology Solutions, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities are subject to change based on management discretion


Keywords: MTC Holding Corporation, Kansas City , Enterprise Applications Support Specialist, Other , Shawnee Mission, Kansas

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