Company: Orion Talent
Location: Kansas City
Posted on: November 25, 2022
Orion Talent is helping a client hire a Parts Specialist in
Kansas City, MO. Position Details: Location: Kansas City, MO
Travel/Shift: Sunday --- Thursday 8:00am to 5:00pm. Schedule needs
to be flexible to accommodate internal and external customer---s
schedules. This position may travel up to 5% of the time.
Compensation: $47-56K excellent benefits. Benefits: We offer fully
paid training, competitive pay, double-time on weekends, annual
profit-sharing bonus typically averaging 6-8% of pay, company car
and fuel card, student debt assistance, immediately vested 401k
match, among other benefits. Position Description: Parts Specialist
This position is responsible for assisting internal and external
customers in purchasing necessary spare parts for their equipment
via phone, fax, email and/or other written media while maintaining
a high level of customer service and increasing spare parts sales.
Other duties include filing of all written documents; routinely
updating the Parts Team essential documentation/manuals and
generating customer requested quotes. Essential Duties and
Responsibilities include the following. Take spare parts orders
from our customers by phone, email, fax and voicemail and send
confirmations to customers and file copies. Request information
from our factory as necessary to complete customer orders as
quickly as possible. Make arrangements for parts shipments to the
customers and service technicians. Follow up to ensure in-stock
rush shipments are made the same business day. Research part
numbers via ERP system or fax to get complete part number, price
and description. Prepare machine spare parts quotes for our
customers, sales team and technicians in a timely and accurate
manor, and follows up close the sale Routinely update the Parts
Team---s technical documents with all updates from the factory.
Placed all factory updates in the appropriate manuals within one
week. Travel as required to assist customers with spare parts
related issues and fosters good customer service levels. Actively
participate in the training program for the new Parts Team members.
Assist customers with return merchandise/spare parts. A Return
Order Number will be assigned at the time of call and all relative
information will be entered into SAP. Additionally, the return will
be noted in a manner to ensure that the returned goods are directed
to the appropriate party upon arrival at our facility.
Qualifications: High school diploma or general education degree
(GED); and one year related experience in sales or customer
Keywords: Orion Talent, Kansas City , Parts Specialist, Other , Kansas City, Kansas
Didn't find what you're looking for? Search again!