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Parts Specialist

Company: Orion Talent
Location: Kansas City
Posted on: November 25, 2022

Job Description:

Orion Talent is helping a client hire a Parts Specialist in Kansas City, MO. Position Details: Location: Kansas City, MO Travel/Shift: Sunday --- Thursday 8:00am to 5:00pm. Schedule needs to be flexible to accommodate internal and external customer---s schedules. This position may travel up to 5% of the time. Compensation: $47-56K excellent benefits. Benefits: We offer fully paid training, competitive pay, double-time on weekends, annual profit-sharing bonus typically averaging 6-8% of pay, company car and fuel card, student debt assistance, immediately vested 401k match, among other benefits. Position Description: Parts Specialist This position is responsible for assisting internal and external customers in purchasing necessary spare parts for their equipment via phone, fax, email and/or other written media while maintaining a high level of customer service and increasing spare parts sales. Other duties include filing of all written documents; routinely updating the Parts Team essential documentation/manuals and generating customer requested quotes. Essential Duties and Responsibilities include the following. Take spare parts orders from our customers by phone, email, fax and voicemail and send confirmations to customers and file copies. Request information from our factory as necessary to complete customer orders as quickly as possible. Make arrangements for parts shipments to the customers and service technicians. Follow up to ensure in-stock rush shipments are made the same business day. Research part numbers via ERP system or fax to get complete part number, price and description. Prepare machine spare parts quotes for our customers, sales team and technicians in a timely and accurate manor, and follows up close the sale Routinely update the Parts Team---s technical documents with all updates from the factory. Placed all factory updates in the appropriate manuals within one week. Travel as required to assist customers with spare parts related issues and fosters good customer service levels. Actively participate in the training program for the new Parts Team members. Assist customers with return merchandise/spare parts. A Return Order Number will be assigned at the time of call and all relative information will be entered into SAP. Additionally, the return will be noted in a manner to ensure that the returned goods are directed to the appropriate party upon arrival at our facility. Qualifications: High school diploma or general education degree (GED); and one year related experience in sales or customer service.

Keywords: Orion Talent, Kansas City , Parts Specialist, Other , Kansas City, Kansas

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