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Front Desk Associate

Company: Kansas City Embassy Suites
Location: Kansas City
Posted on: September 23, 2022

Job Description:

Job Description

Hotel:

Kansas City Embassy Suites

7640 NW Tiffany Springs Pkwy

Kansas City MO 64153

$15.25 - $16.01

The Front Desk Associate will be the welcome center for the hotel by ensuring that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests.

The FrontDesk Associatewill be tasked with the following duties, responsibilities, and assignments:


- Check-in and check-outguests;
- Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficientmanner;
- Answer inquires pertaining to hotel services, registration, shopping, dining and traveldirections;
- Handle cash and credit card transactionsandprocess guestaccounts;
- As needed, fulfill all job responsibilities expected of Shuttle Driver and ConciergeAttendant;
- Ensure proper disinfecting/sanitization/cleaning of shuttles, front drive, andlobby;
- Print and distribute Daily Event Sheet, door signs, and reader boardsigns;
- Fax and make copies for guests, along with other services of the BusinessCenter;
- Arrange for sending and receiving ofpackages;
- Follow all company and safety and security policies and procedures; report accidents,injuriesand unsafe work conditions to management; complete safety training and certifications; and
- Any and allother work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Customer service experience

Preferred Prior Experience:

Hospitality industry experience preferred

Required Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state driver's license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical:

Able to lift a minimum of 50lbsoccasionally

Able to stand and/or walk for duration of schedule shift

Other:

Able to read, write and communicate effectively in English.

Must be flexible to working days, early mornings, evenings,weekendsand holidays. In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k;tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven every day to make Atrium Hospitality a great place to work and grow. Come grow with us!

EOE, including disability/vets

In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!

EOE, including disability/vets

Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos

Keywords: Kansas City Embassy Suites, Kansas City , Front Desk Associate, Other , Kansas City, Kansas

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