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Client Service Advisor

Company: National Real Estate Insurance Group
Location: Kansas City
Posted on: June 25, 2022

Job Description:

We're looking for a dynamic and energetic Client Service Advisor to join the team. If you meet the basic qualifications and are all about offering world-class client service, we want to hear from you! Essential Functions: Communicate directly with clients via phone and email in a professional, yet friendly manner. Add new properties to existing accounts Delete properties to existing accounts Maintains client records by updating or changing account information Resolves service problems by clarifying the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Resolves billing issues by working with Billing and Collections to correct account as necessary Onboarding new clients Contributes to team effort by accomplishing related results as needed. Basic Qualifications: High School diploma required, 4-year College degree preferred Two or more years in a Client Service position Possess or be able to obtain and maintain a Property and Casualty License Industry specific affiliations are encouraged Above average skills in email and phone etiquette Demonstrated ability in Microsoft Office Suite General knowledge of Accounting, Real Estate Investing/Transactions Ability to work in a fast-paced environment We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. Employment Type: Full Time Bonus/Commission: No

Keywords: National Real Estate Insurance Group, Kansas City , Client Service Advisor, Other , Kansas City, Kansas

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