Solution Delivery Specialist - Virtual/Remote
Company: mPulse Mobile
Location: Kansas City
Posted on: May 17, 2022
Job Description:
Job DescriptionmPulse is looking for an all-star Solution
Delivery Specialist with a desire to work with "Best in Class"
clientele in a fun, fast paced, and challenging environment. This
role will work directly with the Product team to deliver client
solutions designed for an impressive list of Fortune 500 healthcare
companies.
mPulse's Solution Delivery Specialists are the in-house experts on
how the product works. They own the implementation process from
start to finish and provide a quality experience for the client
while working with internal teams to do so. As a Solution Delivery
employee, you are responsible for onboarding new clients to mPulse,
owning the product configuration, product integration and
educational training on how to use the platform. The Solution
Delivery team has the mission to create customers for life by
enabling clients to use our product effectively and confidently. As
an employee, you will also have a unique say in what will and will
not work for our clients: you will partner with sales, Account
Managers, product, engineering and the behavioral data science team
to work together in creating an outstanding client experience.
*This will be a remote position with options to work in the MN or
CA office.BenefitsMedical insurance, Dental insurance, Vision
insurance, Prescription drug coverage, 401K, 401K with company
match, Life Insurance, Health Spending Account (HSA), Flex Spending
Account (FSA), Flexible work schedule, Paid holidays, Paid time
off, Bereavement leave, Employee Referral Program, Parking
availableCulturemPulse Mobile is reimagining health engagement to
inspire healthier lives and deeper relationships between healthcare
organizations and their consumers. Healthcare's leading
Conversational AI platform combines with award-winning health
education for the streaming age to deliver tailored digital health
engagement that educates and activates healthcare consumers. With
over a decade of experience, 100+ healthcare customers and more
than 300 million conversations annually, mPulse Mobile has the
data, the expertise and the solutions to drive healthy behavior
change.
- Enjoy Flexible PTO and flexible work hours
- Hybrid, remote-first working model with quarterly team meetings
(travel paid by mPulse)
- Two office locations: Encino, CA and Minneapolis, MN
- mPulse Mobile covers 100% of employee only premiums for
selected plans as well as 25% dependent coverage
- Full Vision and Dental – Dental and Vision individual premiums
paid by mPulse
- 401K Program with a 4% match
- 3 Weeks Paid Maternity/Paternity Leave
- Wellness and Work from Home stipend
- Virtual Happy Hours & events
- Weekly All-Hands meetings giving regular access to
leadership
- Several team interest groups including: Diversity, Inclusion, &
You committee, Culture Club, and mPulse Mobilize
- Laptop fitness station in LA Office
- Ping pong conference table and Foosball
- Free snacks and drinks Responsibilities
Duties and Responsibilities:
- Execute day to day tasks on behalf of clients and account
management team
- Maintain and support client communications as requested
- Maintain and communicate expert knowledge of mPulse products
and services
- Lead on identifying, escalating, and resolving all client
issues
- Oversight and ultimate responsibility for all client
implementations
- Ability to understand, demonstrate, and train on client use
- Create and maintain reports, processes, and
presentations
- Assist clients in creating, scheduling, and reporting on
campaigns
- Provide Project Management & Support for client
implementations
- Provide first level support for client inquiries and
needs
- Interface with other teams within mPulse to drive innovation
and improvements
- Assist client in identifying, planning, and achieving short &
long-term strategic goals
- Build strong cross-functional relationships within client
accounts
- Assist with technical troubleshooting as requested
- Assist with internal reporting tools (Salesforce.com, Wrike,
JIRA, etc.) Skills, Abilities, and Experience:
- Experience in healthcare industry preferred
- Prior experience in Project Management and/or Account
Management
- Strong analytical skills to uncover and understand client
needs
- Strong attention to detail and excellent follow-up
- Ability to communicate clearly, concisely, and
effectively
- Strong ability to learn quickly and work independently
- Passionate about delivering legendary customer service
- High energy, self-starter, with a pro-active approach
- Ability to understand and communicate product requirements
- Excellent organizational skills, ability to multi-task, and
self-motivating
- Technical aptitude with ability to adapt, learn quickly, and
teach others
- Proficient use of MS Office Suite, Salesforce.com, Wrike, JIRA,
etc. Minimum Experience:
- Bachelor's Degree
- 2-3 years in a people management role
- Prior experience in mobile, email, app, or other communication
channels *Please note, due to the requirements of this position,
responses may automatically disqualify you from moving forward in
the application process. Please review minimum qualifications
thoroughly before applying. Behavioral Competencies:
- Customer Focused
- Attention to Detail
- Independent Self-Starter
- Highly Organized
- Critical Thinker
- Problem Solver
- Excellent Communicator
- Ability to Prioritize
- Technical Aptitude
- Team Work & Collaboration
- Multi-TaskerRequirementsUS Citizen2 years related
experienceExperience leading and executing in an implementation
processStrong analytical skills to uncover and understand client
needsExperience with JIRA or any other ticketing systemComfortable
in prioritizing and delivering multiple projects and deadlines in a
fast-paced, rapidly evolving organizationAbility to understand and
communicate technical product requirementsAccept a background check
to be performedMinimum Bachelors Degree or Equivalent Related Work
ExperienceKnowledge in: Microsoft ExcelKnowledge in: Microsoft
OfficeKnowledge in: SQL
Equal Opportunity EmployerEqual Opportunity Employer: All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity
or national origin.
Requisition #cl2957m0tman00jqqmju55n1d
Keywords: mPulse Mobile, Kansas City , Solution Delivery Specialist - Virtual/Remote, Other , Kansas City, Kansas
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