Customer Closing Specialist (Potential for Remote)

Company: JetClosing - A Title Company
Location: Kansas City
Posted on: January 16, 2022

Job Description:

About JetClosing:

We started with the knowledge and insight of a veteran title and escrow team, paired them with tech industry leaders, and gave them a clean slate - to build what title and escrow should be. We invented sophisticated back-office technology to streamline our closing process, and ensure every customer receives the same high level of service, every time. Then we created real-time views into that system with our mobile apps and desktop portal, so there's no guesswork or uncertainty.

Our approach is simple. Title and escrow has transaction data, documents, and contacts. We know the transaction status. Why not share them, in real time, so we're all on the same page? The results speak for themselves - our customers are our biggest fans.

Job Description:

We are looking for a high-performing escrow professional, who is highly organized and client focused. The successful candidate will ensure the company meets or exceeds stated performance metrics, provide first class customer service, and ensure that everything needed from our customers to close escrow is received in a timely manner.

Role & Responsibilities:

• Request and process all information needed from Buyers and Sellers to clear title and insure a new policy
• Work with lending institutions, utility providers and Homeowner's Associations to acquire all required payments for closing
• Will prepare closing escrow documents for Sellers and cash purchases
• Schedule signing appointments for all customers, up to and including RON signings
• Point of contact for customer communication including incoming and outgoing calls and emails
• Manage day to day processing of Escrow & Title transactions
• Participate in the refinement of existing workflows with an objective to optimize efficiency for the role
• Meet daily productivity metrics and established internal/external SLAs
• Review Title Commitments for action items & red flags based on state requirements
• Process Closings in a multi-state closing environment
• Review, update and process transactions to ensure best in class quality and performance.
• Provide excellent customer service to Lending & Real Estate professionals as well as end consumers
  
  Skills & Qualifications:
  
  • Preferred 2+ years experience in the Title and/or Escrow industry
  • Strong attention to detail and highly analytical in dissecting the conditions of Title transactions
  • Positive attitude and enjoy working in a team environment. Sense of humor preferred.
  • Passion for innovation and disposed to continually seek process improvement in all aspects of the title and closing industry.
  • Ability to perform tasks relating to closing processing and administrative duties with minimal supervision.
  • Ability to work well under pressure, meet deadlines, organize workload and maintain accurate files.
  • Ability to communicate effectively both orally and in writing, in person and by telephone.
  • High level of proficiency with general office applications. (i.e. MS Word, MS Excel) and comfort with learning new applications as required.
  • Strong problem solving skills.
  • Inherent comfort level working in a startup environment where refinements, re-dos, level headedness, optimization and future focused perspective are always needed/required.
    
    Perks and Benefits include:
    
    • Medical, Dental and Vision (Company sponsors 100% employee premium, 75% premium for dependents)
    • 401K with company contribution
    • Equity in the company
    • Transportation Stipend/Stipend for Working Remotely
    • Parental Leave
    • Generous Paid Time Off
      
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Keywords: JetClosing - A Title Company, Kansas City , Customer Closing Specialist (Potential for Remote), Other , Kansas City, Kansas