Tractor Supply REMOTE Opportunity! $25/hour based on experience!
Company: Urban League of Middle Tennessee
Location: Kansas City
Posted on: January 16, 2022
This position is responsible for serving as a point of
escalation for the accurate resolution of Human Resources (HR)
inquiries and COVID case management from Tractor Supply Company
(TSC) and Pet sense team members. This includes Tier 2 HR-related
issues, intake, and management of COVID-related cases.
First point of contact and case management for all COVID-related
matters. This includes initial intake, providing guidance
consistent with Company policy, conduct contact tracing, and
follow-up with Team Members when released to return to work.
Investigate and document Team Member concerns and complaints to
ensure consistent, fair, and lawful treatment to reduce risk for
Recommends courses of action to all levels of field management to
ensure consistency with Company policy and compliance with local,
state, and federal employment laws with moderate guidance from
Manager, HR Support Center.
Interprets and ensures compliance with current Company policies and
procedures to promote consistency in decision-making.
Utilize standard scripts, FAQs, policy manuals, HR knowledge base,
desktop procedures and other reference materials and is responsible
for managing to pre-determined Service Level Agreements (SLAs).
Follow through with any HR research or additional contact needed by
the store team members, distribution center team members, District
and Regional Managers, Store Support Center team members.
Gathers, analyzes, and interprets employee relations and COVID case
data to identify trends and training opportunities.
Experience: 4 years of experience in an employee relations or other
Human Resources role.
High School diploma is preferred. Any suitable combination of
education and experience will be considered.
Professional Certifications: None
Other knowledge, skills, or abilities:
Demonstrated strong problem solving, communication, influencing,
and multi-tasking skills.
Basic knowledge of Microsoft Excel and other Office products
Work independently, positively handle conflict, and work in a
fast-paced, changing environment.
Detail-oriented approach to work.
Tractor Supply Company (TSCO), the largest rural lifestyle retailer
in the United States, is dedicated to enhancing our strong company
culture built on our Team Members' commitment to our Mission and
Values. With over 1,900 stores in 49 states and an innovative
e-commerce platform, Tractor Supply ranks in the Fortune 300 with
annual revenues of more than $11 billion and growing! Come grow
your career with us as we serve those who live "Life out Here"!
Click Here to See Why We Are a Great Place to Work!
Tractor Supply Company offers a competitive Benefits package,
including Medical, Dental, & Vision plans, to all Full-time Team
Members as well as Part-time Team Members who are deemed eligible
based on a minimum hour's requirement. In addition, TSC offers
access to other Benefits such as a Health Savings Account, Life
Insurance, 401(k), and an Employee Stock Purchase Plan
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Keywords: Urban League of Middle Tennessee, Kansas City , Tractor Supply REMOTE Opportunity! $25/hour based on experience!, Other , Kansas City, Kansas
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