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Commercial Payments Client Advocacy Specialist

Company: Commerce Bank
Location: Kansas City
Posted on: January 16, 2022

Job Description:

About Working at Commerce - Wouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions. - -No wonder we've been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest. About This Job The Commercial Payments Client Advocacy Specialist supports the Vice President of Commercial Payment Client Advocacy -to help ensure a quality experience between clients Commerce Bank. The Client Advocacy team works to do this by:

  • Capturing the voice of the customer to support products, go-to-market strategies, leverage strengths and identify areas of opportunity or improvement through qualitative client interviews, client surveys and client events.
  • Identifying client touchpoints across the customer journey to identify areas to centralize and optimize, creating internal efficiencies and an enhanced customer experience.
  • Support client facing teams on overall brand delivery through all facets of digital, in-person and virtual client communications and events. Essential Functions Supporting Commercial Payments and Client Advocacy in:
    • Coordination of client feedback channels and reporting and presenting client feedback to cross functional teams and leadership.
    • Planning and execution of client events and user groups, including strategy for event agenda, planning events and ongoing promotion and communication.
    • Working closely with sales and sales enablement to maintain running list of client advocates; coordinate with content and event teams to determine how to best utilize client stories and testimonials.
    • Assist with the enhancement of client onboarding and ongoing client management best practices, tools, and resources to streamline and align with client experience top of mind.
    • Perform other duties as assigned Work Schedule
      • Full Time, 40 hours per week.
      • Monday - Friday, 8:00am-5:00pm.
      • Location: Downtown Kansas City, 1000 Walnut Street Knowledge, Skills, & Abilities
        • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
        • Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
        • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with Commerce Bank's culture and Core Values.
        • Positive attitude and willingness to flex role to support changing business needs.
        • Ability to manage multiple projects simultaneously.
        • Proficient with Microsoft Office Suite and Windows. Education/Experience Required:
          • Associate's Degree or Equivalent.
          • 2 years marketing, communications, and/or event planning. Preferred:
            • Bachelor's Degree or Equivalent. For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you'll be asked to authorize our review of that record, maintain a valid driver's license, and meet Commerce Bank's driving record criteria. Ongoing employment may be contingent upon meeting all driving requirements. Location: 1000 Walnut St, Kansas City, Missouri 64106Time Type:Full time

Keywords: Commerce Bank, Kansas City , Commercial Payments Client Advocacy Specialist, Other , Kansas City, Kansas

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