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Supply Operations Specialist (Remote)

Company: Dolly Inc.
Location: Kansas City
Posted on: January 15, 2022

Job Description:

Supply Operations Specialist

About Dolly

Dolly is the leading on-demand delivery service for big and bulky items. Our highly rated delivery services give consumers, retailers, and drivers complete control - offering convenience and affordability that's absent in traditional delivery options. Our dedicated drivers, called Helpers and Hands, are at the heart of the service and have successfully moved and delivered nearly two million items.

We are a remote-first technology company with headquarters in Seattle, currently servicing 40+ markets and will soon be everywhere nationwide. We're passionate about creating a customer-centric brand that brings customers back time and time again. Our team is ambitious and humble, with innovation at the core of everything we do.

About The Role

We are looking for a highly motivated individual to join the Supply Operations team. As the Supply Ops Specialist at Dolly you will support and focus on growing our national base of drivers and movers -- our Helpers and Hands. This role requires a results oriented self-starter who can both make directional decisions based on data and experience, and take quick and decisive action to test and further our understanding and tooling for Helper retention.

As a Supply Operations Specialist, you will:
Identify the needs of the business and execute on programs to support our overall Helper-base such as compliance, fulfillment, and other programs
Manage the existing population of helpers, making sure they remain engaged, are compliant and are following industry best practices
Handle incoming claims reported and partner with the Supply base to resolve
Partner and work with diverse teams -- sales, ops, marketing, and more -- to best understand and anticipate our supply needs in practice.
Process Helper pay and adjustments
Handle any/all Helper related inquiries throughout the Helper lifecycle
Work closely with Support Operations on all things Helper-related, ranging from fulfillment, investigations, pay adjustments etc.
Create tools (dashboards, system notifications) to monitor our Supply Base
Help maintain Helper Knowledge Base and create SOPs for daily Operational work
Initiate comms to our Supply Base with partner updates, bugs, market launches etc.

Who you are and what you bring:

Fundamentals:
2+ years of professional experience in related marketplace company or other high-growth startups and/or tech-enabled logistics, transportation, or freight brokerage
An experimentation mindset and the ability to constantly pilot new methods & process
Able to communicate with a range of audiences and stakeholders
The ability to context-switch rapidly, manage competing priorities with ease, and at times maintain high velocity under uncertainty.
Self-starting: you figure processes out-- and think about how to make them better.
Comfortable and confident crafting and writing outward facing documentation, macros, and SOPs.

Differentiators:
Startup experience - familiar with the urgency and scrappiness of early-stage dynamics
Experience with data (SQL, Metabase)

Dolly is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, family or parental status, or Veteran status.

Dolly offers a competitive benefits package that includes medical, dental, vision, 401k, unlimited PTO, and equity.

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Keywords: Dolly Inc., Kansas City , Supply Operations Specialist (Remote), Other , Kansas City, Kansas

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