Supply Operations Specialist (Remote)
Company: Dolly Inc.
Location: Kansas City
Posted on: January 15, 2022
Supply Operations Specialist
Dolly is the leading on-demand delivery service for big and bulky
items. Our highly rated delivery services give consumers,
retailers, and drivers complete control - offering convenience and
affordability that's absent in traditional delivery options. Our
dedicated drivers, called Helpers and Hands, are at the heart of
the service and have successfully moved and delivered nearly two
We are a remote-first technology company with headquarters in
Seattle, currently servicing 40+ markets and will soon be
everywhere nationwide. We're passionate about creating a
customer-centric brand that brings customers back time and time
again. Our team is ambitious and humble, with innovation at the
core of everything we do.
About The Role
We are looking for a highly motivated individual to join the Supply
Operations team. As the Supply Ops Specialist at Dolly you will
support and focus on growing our national base of drivers and
movers -- our Helpers and Hands. This role requires a results
oriented self-starter who can both make directional decisions based
on data and experience, and take quick and decisive action to test
and further our understanding and tooling for Helper retention.
As a Supply Operations Specialist, you will:
Identify the needs of the business and execute on programs to
support our overall Helper-base such as compliance, fulfillment,
and other programs
Manage the existing population of helpers, making sure they remain
engaged, are compliant and are following industry best
Handle incoming claims reported and partner with the Supply base to
Partner and work with diverse teams -- sales, ops, marketing, and
more -- to best understand and anticipate our supply needs in
Process Helper pay and adjustments
Handle any/all Helper related inquiries throughout the Helper
Work closely with Support Operations on all things Helper-related,
ranging from fulfillment, investigations, pay adjustments etc.
Create tools (dashboards, system notifications) to monitor our
Help maintain Helper Knowledge Base and create SOPs for daily
Initiate comms to our Supply Base with partner updates, bugs,
market launches etc.
Who you are and what you bring:
2+ years of professional experience in related marketplace company
or other high-growth startups and/or tech-enabled logistics,
transportation, or freight brokerage
An experimentation mindset and the ability to constantly pilot new
methods & process
Able to communicate with a range of audiences and stakeholders
The ability to context-switch rapidly, manage competing priorities
with ease, and at times maintain high velocity under
Self-starting: you figure processes out-- and think about how to
make them better.
Comfortable and confident crafting and writing outward facing
documentation, macros, and SOPs.
Startup experience - familiar with the urgency and scrappiness of
Experience with data (SQL, Metabase)
Dolly is an equal opportunity employer and prohibits discrimination
and harassment of any kind. We are committed to providing equal
employment opportunity regardless of race, color, ancestry,
religion, sex, national origin, sexual orientation, age,
citizenship, marital status, disability, gender identity, family or
parental status, or Veteran status.
Dolly offers a competitive benefits package that includes medical,
dental, vision, 401k, unlimited PTO, and equity.
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Keywords: Dolly Inc., Kansas City , Supply Operations Specialist (Remote), Other , Kansas City, Kansas
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