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IT Support Specialist

Company: ProMax
Location: Kansas City
Posted on: November 22, 2021

Job Description:

Job Summary

The IT Support Specialist will provide technical assistance to our staff. Duties will include ensuring optimal use of hardware and software technologies, enhancing system performance, and securing data. The IT Support Specialist will be required to advise on IT equipment upgrades. The role is responsible for the following:
Consulting with IT leaders and other departments as required.
Providing IT assistance to staff and customers.
Training end-users on hardware functionality and software programs.
Resolving support issues in a timely manner.
Monitoring hardware, software, and system performance metrics.
Updating computer software and hardware.
Documenting processes.
Performing diagnostic tests.
Keeping track of technological advancements and trends in IT support.

Required Skills And Experience
3-5 years of experience in an IT Support role.
Experience with Microsoft Windows 10, Active Directory, Office 365, and other Microsoft technologies.
Exceptional ability to provide technical support and resolve customer issues.
In-depth knowledge of computer hardware, software, and networks.
Ability to determine IT needs and train end-users.
Proficiency in IT helpdesk software.
Experience in documenting processes and monitoring performance metrics.
Ability to keep up with technical innovation and trends in IT support.
Exceptional interpersonal and communication skills.

Education and Experience
Associate's Degree in Computer Science.
Equivalent education and work experience will be accepted only if previous experience applies to specific systems.
Microsoft Certifications a plus.

What We Offer
Ongoing training and great management support.
Benefits (Medical, Dental and Vision), Life & Disability, 401k program and Paid Time Off.

Who We Are

ProMax is 25+ year old leading Software provider of auto dealer marketing services to automotive retail dealers across the United States. ProMax offers award-winning front-end sales, development, and inventory management software, including lead generation, website design, desking, client relationship management, and other compliance solutions. www.promaxunlimited.com.

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Keywords: ProMax, Kansas City , IT Support Specialist, Other , Kansas City, Kansas

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