Payment Solutions Representative
Company: Nelson Enterprise
Location: Kansas City
Posted on: November 22, 2021
Purpose of the Position: As a Payment Solutions Representative
you will notify consumers of delinquent accounts via telephone. You
will keep records of collections and status of accounts. You will
be responsible for meeting goals and objectives of calls per hour
and revenue goals. You must be a customer service-oriented team
player with collections experience, a client service attitude and a
strong work ethic. You must be able to adapt to a fast-paced
environment with energy, enthusiasm, drive and determination.
Excellent communication, listening and negotiation skills are
essential for this position. You must be dedicated, goal oriented,
and able to communicate with customers in an understanding and
sympathetic manner to motivate and help consumers make plans to pay
back their debt
--- Must deliver a great 'customer experience' when speaking to
customers with past due accounts
--- Detailed note taker to capture consumer conversation and
--- Strong telephone negotiation skills to help customers correct
--- Strong ability to evaluate Consumer's financial situation and
make helpful suggestions to resolve account
--- Ability to consistently achieve or exceed monthly collection
goals with proven track record within the industry.
--- Ability to prioritize and manage multiple responsibilities
--- Accurately comply with company guidelines and procedures
--- Work as an individual contributor and as part of the team to
achieve business/organizational goals
--- Some college preferred
--- Minimum 2 years of collection experience
Skills & Abilities:
--- Relevant work experience in sales or customer service a
--- Excellent and professional communication skills, verbal
(speaking as well as listening) and written
--- Must be computer proficient and have experience working with
and learning multiple systems
--- Skilled in basic mathematics
--- Must be punctual and dependable
--- Bilingual English/Spanish skills a plus in certain areas
--- Intermediate knowledge of MS Office and general computer
--- Strong negotiation skills with the ability to close a sale.
--- Ability to multi-task and prioritize.
--- Ability to follow protocol, policies and procedures.
--- Acts with integrity, maintains confidentiality, interacts with
others professionally and respectfully, promotes harmony in the
PandoLogic. Keywords: Payment Specialist, Location: Kansas City, MO
Keywords: Nelson Enterprise, Kansas City , Payment Solutions Representative, Other , Kansas City, Kansas
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