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IT Manager

Company: H&R Block
Posted on: September 14, 2021

Job Description:

What you'll do...

In the IT Regulatory space at Block, we build and maintain tax preparation products for our clients and for our tax professionals that create confidence and ensure accurate tax returns are easy to file. These products are the backbone of H&R Block and are undergoing a transformation and modernization. You can be a part of these exciting efforts on products that are used by millions of customers.

At H&R Block, we are modernizing our software architecture which is generating a need for more talent. We are looking for problem-solving, difference-makers to help us with new approaches, challenges and designs working on complex systems.

We are investing heavily in our technology transformation, improvement, development, testing, implementation, delivery, and learning. The goal? Faster innovation.

Our people are the key to our success, and we are investing in talent opportunities. We encourage learning, experimenting, exploration and bold thinking. If this type of innovation and learning is enticing to you and if you embrace and implement Agile & DevOps practices, we are looking for you.

Responsible for developing, planning, and managing implementation of activities for extremely complex programs with broad scope, high impact and long implementation time frames. Lead both the conversion as well as the business change required, while ensuring that day-to-day operations keep functioning flawlessly during the transition. Consult with program sponsors, participants, stakeholders and customers to review program proposals including goals, time frames, and funding limitations. Ensure that program goals are accomplished and in line with business objectives. Develop and manage multiple program budgets. Responsible for managing the program teams and ensuring corporate sponsorship from cross-business unit leadership specific to the Financial Services program and suite of products and applications.


  • Define the strategy and desired outcomes of assigned program(s) that are aligned to the strategic objectives of the business.
  • Work in partnership with business leaders to obtain and commit necessary associate resources at the appropriate time, level, and expertise to support the programs.
  • Deliver programs on time and on budget with superior quality.
Coordinate all activities with, and report regularly to senior leadership/sponsorship teams.
  • Monitor and mitigate project, program, and operational execution risks.
  • Provide oversight to ensure completion of program deliverables. Ensure entire programs are delivered on time and on budget with superior quality.
  • Provide oversight to teams of individuals from cross functional teams, as well as vendors to accomplish program outcomes.
  • Lead teams through Agile best practices with a lens on DevOps operating models to drive efficient technology delivery in a fast paced environment.
  • Manage the program budget, putting in place financial disciplines and ensuring their execution to meet or beat budget.
  • Responsible for the delivery of project components.

About H&R Block...

We're here to live our purpose-to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation.

It would be even better if you also had...

Tax knowledge or accounting
Regulatory experience

What you'll bring to the team...

  • 8 years of business and/or consulting experience.
  • 5 years of project management experience.
  • Program management experience leading large, mission-critical programs that involve significant business and/or regulatory change.
  • Experience with DevOps
  • Experience leading large teams in a matrix management environment.
  • Demonstrated track record of establishing priorities and meeting deadlines.
  • Experience developing and managing program budgets.
  • Strong knowledge of business case development including cost/benefit analysis,
  • Superior oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences.
  • Superior supervisory and matrix management skills and ability to oversee tasks delegated to others.
  • Bachelor's degree in Information Systems, Accounting, Business Management or related field or an equivalent through a combination of education and related work experience.

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Keywords: H&R Block, Kansas City , IT Manager, Other , KANSAS CITY, Kansas

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