Retail & Attractions Supervisor
Company: Great Wolf Lodge
Location: Kansas City
Posted on: September 12, 2021
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Job Description:
(Full Time, $15.50) + $2/hr Summer Premium* FULL TIME W/
BENEFITS Earn up to $17.50* per hour! *Represents combined base hourly rate and Work More Earn More –
Summer Wage Premium 2021 Bonus differential. Work More Earn More
Summer Wage Premium 2021 Bonus paid in the event Pack Member
exceeds 20 hours worked in a given pay week, and Bonus applies back
to the first hour worked in such pay week. At Great Wolf, the Retail and Attractions Supervisor brings joy
to families through involvement in daily retail and attractions
operations. This leadership role is critical in executing on
business requirements, supporting the retail and attractions team,
and interacting with guest and pack members to enhance their
experience and maximize profitability. Essential Duties -
Responsibilities Supervises daily retail and attractions operations
including gift shops, arcade, attractions, vending, etc. to ensure
successful execution of all lodge safety and service standards and
completion of daily tasks and assignments Provides coaching,
encouragement, and recognition to pack members regularly
Understands and champions Great Wolf policies and procedures, and
collaborates with Department and Lodge leadership in performance
management of the department and its Pack Members Responds to
questions or guest concerns and escalates pack/guest feedback to
leadership as appropriate Ensures the completion and proper
communication/escalation of guest requests and other concerns to
the appropriate department Understands and participates in
scheduling of staff, execution of labor management and forecasting
Conducts daily stand up meetings with retail and attractions pack
members to prioritize the day and facilitates feedback from Pack
Members Monitors performance of attendants, providing real time
feedback and coaching Ensures retail outlets and attractions are
organized, and properly stocked for the daily operations; ensures
compliance with safety standards Participates in recruitment and
selection of talent for retail and attractions Partners with
department leaders to develop and execute action plans related to
guest service and Pack Member engagement measured through NPS and
eNPS Participates with Retail and Attractions leadership in pack
performance management including; employee reviews, corrective
action, investigations, conflict resolution, etc. Maintains quality
operation by ensuring service excellence, adequate inventory
levels, and maintaining equipment by troubleshooting and/or calling
for repairs Assists in developing, implementing, and monitoring
programs ensuring a safe facility that complies with all
appropriate regulations--Ergonomics, Emergency Responses, Injury
and Illness Prevention, and Hazard Communications Programs
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Keywords: Great Wolf Lodge, Kansas City , Retail & Attractions Supervisor, Other , Kansas City, Kansas
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