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Senior Product Manager, Financial Services

Company: H&R Block
Location: KANSAS CITY
Posted on: July 21, 2021

Job Description:

What you'll do...

JOB SUMMARY
We are building a motivated and entrepreneurial team who is passionate about building great products and providing a stellar experience to customers. This role will be focused on building out the servicing and engagement experience for H&R Block's mobile-first banking platform.

In this role you will:

  • Act as the voice of the customer in the definition of innovative digital and financial solutions
  • Work with strategic design to gain an understanding of user personas, pain points and journeys
  • Provide insights into product, technology and market trends
  • Develop feature lists, user stories, and roadmaps
  • Gather and manage product feedback through surveys, concept testing, analytics tools, and A/B testing
  • Be a champion of the MVP concept, distilling the product down to what is desirable, viable and feasible
  • Monitor and report on product KPIs
  • Collaborate with multidisciplinary teams to scope, design, concept test and deliver innovative solutions
  • Assist with the development of business cases and operating plans
  • Develop materials to communicate progress to partners and clients
  • Assist in the development of new business proposals


About H&R Block...

We're here to live our purpose-to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation.

It would be even better if you also had...

  • An MBA or other advanced degree (preferred), or equivalent practical experience


What you'll bring to the team...

  • A bachelor's degree from an accredited educational institution in a technical discipline (computer science, electrical engineering)
  • 7+ years experience as a Product Manager
  • Strong understanding of mobile and web technologies and financial services industries
  • A demonstrated and focused desire to build products and services that customers will love
  • Working knowledge of agile development methodologies
  • Experience launching multiple digital products
  • An ability to think strategically and creatively
  • Superior interpersonal and communication skills
  • The ability to ensure the confidentiality of sensitive information and thrive in a fast-paced, intellectually-demanding and service-oriented environment
  • The capacity for self-motivation, independent initiative and creative problem-solving


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Keywords: H&R Block, Kansas City , Senior Product Manager, Financial Services, Other , KANSAS CITY, Kansas

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