Scheduling Specialist

Company: AdventHealth
Location: Shawnee Mission
Posted on: July 20, 2021

Job Description:

Description

Scheduling Specialist AdventHealth Medical Group

Location Address: 

9100 West 74th Street, Merriam, KS 66204

Top Reasons to Work At AdventHealth

• Medical, Dental and Vision Benefits Available Day One
• Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
• Providing faith-based, whole person care to Kansas City since 1962
• Excellent health benefits, an onsite childcare center and fitness facility  
• Tuition reimbursement to support continuing education
• Employee Referral Program
• Largest health care provider in Johnson County with three campuses

Work Hours/Shift:

Full Time Days

40 hours a week

You Will Be Responsible For:   

• Greets patients and other calls in a prompt, courteous and helpful manner.
• Demonstrates good judgment in routing/answering phone call; assures that all in-coming calls are answered and screened, then directed to the appropriate area and that messages are relayed timely and to the appropriate area.
• Maintains a pleasant, caring attitude when communicating with all internal and external customers. 
• Exhibits good judgment and time management skills to accomplish daily tasks.
• Schedules patient appointments in software as trained following scheduling procedures and standards.

What You Will Need:

• High school diploma or equivalent
• 2 years of position-related experience

Job Summary:

The Scheduling Specialist will work seamlessly with patients, healthcare teams and resource providers in the Hospital setting, Physician Office and other facilities.  The Scheduling Specialist is responsible for answering phones in a timely and professional manner while scheduling patients with physician offices via incoming and outbound calls.  The Scheduling Specialist will be focused on customer service and creating an excellent patient experience while providing operational support in the delivery of patient care all within call center environment. 

Keywords: AdventHealth, Kansas City , Scheduling Specialist, Other , Shawnee Mission, Kansas