Client Services Representative-Seasonal
Company: H&R Block
Location: KANSAS CITY
Posted on: June 11, 2021
Job Description:
What you'll do...
JOB SUMMARY
Handle internal and external client and office inquiries and
concerns via phone and mail. Serve as liaison between clients and
management, and other business units
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Communicate via phone, mail, and email with internal and
external clients requiring assistance or information. Interpret
clients' needs and utilize software programs to identify possible
resolutions for issues.
- Follow established procedures to handle client inquiries and
resolve concerns to ensure client satisfaction. Handle client
communications within all call handling, quality measurement and AC
metrics.
- Use software programs and computer systems to accurately
document and track client contacts.
- Participate in outbound calling campaigns as needed.
- Attend training sessions and participate in meetings related to
the effective and efficient performance of job duties.
- Identify issues with current process and notify management of
potential concerns and potential solutions.
- Other duties as assigned.
MINIMUM REQUIREMENTS
- These skills are acquired through the completion of a high
school diploma or equivalent
- Ability to work independently.
- Analytical and detail oriented.
- Ability to do repetitive tasks and remain focused.
- Ability to work in a fast-paced, team environment.
- Good verbal and written communication skills required.
- Ability to communicate clearly and calmly on the telephone and
to use effective customer service techniques with clients who may
be under stress.
- Ability to effectively work under strict deadlines while
simultaneously organizing multiple projects.
- Ability to maintain composure under stressful situations.
- Experience with Windows operating system.
- Good 10-key, data entry, and keyboarding ability.
- Travel may be required to attend company- sponsored meetings,
training, and events.
PREFERRED QUALIFICATIONS
- Six months experience in a customer service position.
- Six months experience in an in-bound call center
environment.
- Six months experience with basic office procedures.
- Additional coursework in accounting or business-related
studies.
- Familiarity with Microsoft Office.
- Tax Office or Tax Training School experience.
- Spanish/English bilingual capabilities.
About H&R Block...
We're here to live our purpose-to provide help and inspire
confidence in our clients and communities everywhere. We take our
work personally, because we know what it represents: Families and
homes. Livelihoods and lives.
We've been true to that purpose since brothers Henry and Richard
Bloch founded our company in 1955. Since then, we've grown to
approximately 12,000 tax offices throughout the United States and
around the world. When you join our team, you'll add to the
momentum of a forward-thinking company-one that defined an industry
and is now leading its transformation.
What you'll bring to the team...
Education:
- High school diploma or equivalent
Work Experience:
- 1 year Minimum related work experience
- 2-3+ years of remote work/work-from-home experience
preferred
Remote Work Setting:
- With the possibility of working remotely, must have a quiet &
secure area the little to no background noise or distraction
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Keywords: H&R Block, Kansas City , Client Services Representative-Seasonal, Other , KANSAS CITY, Kansas
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