Client Services Social Media Representative-Seasonal
Company: H&R Block
Location: Kansas City
Posted on: June 11, 2021
What you'll do...
H&R Block, the world's leader in tax preparation services, is
looking for a Social Media Specialist - Seasonal.
This position is located at our corporate headquarters, in the
premier downtown Power & Light district of Kansas City. We offer
shift differential pay for mid, evening and weekend shifts, an
onsite fitness center, company cafeteria, free covered parking
flexible work schedules, paid training and opportunities for free
or discounted tickets to a variety of entertainment venues and
About H&R Block
People are often surprised when they begin working here. Maybe it's
because the company founded by two brothers in 1955 still has the
feeling of a family, or it could be our high-ambition associates
who believe in our purpose and core values. Our company is forward
thinking and innovative. Our leadership is accessible. Our
associates are welcoming and bring unique and diverse perspectives.
We believe we are better together!
We help our clients and inspire confidence in their lives so they
can do more for their families and communities...but the work we do
here is so much more. We are curious, creative and determined to be
the best we can be. Now that is something to feel great about!
What you'll do...
The Social Media Specialist is a liaison between H&R Block
clients and H&R Block, providing answers to service questions,
concerns and feedback initiated by the client through Social Media
channels. Escalates issues for clients and drives resolution. Keep
clients informed using proper communication channels. Owns and
actively monitors the flow of all issues across all tiers of
support and redirect cases, invoke contingencies for
backups/overflows as needed. Perform client call backs and
follow-up to ensure best possible customer support experience.
Maintain an awareness of all planned and unplanned events
potentially affecting customer support.
What you'll bring to the role...
• Two years customer service experience.
• One year of call center experience.
• Effectively demonstrate oral, written and interpersonal
communication skills. Ability to interact with all levels of
• Ability to communicate clearly and calmly on the telephone, email
and chat and to use effective customer service techniques with
clients who may be under stress.
• Action oriented, detail orientated, self-motivated and capable of
coordinating several tasks simultaneously.
• Proficient in Microsoft Office.
About H&R Block...
We're here to live our purpose-to provide help and inspire
confidence in our clients and communities everywhere. We take our
work personally, because we know what it represents: Families and
homes. Livelihoods and lives.
We've been true to that purpose since brothers Henry and Richard
Bloch founded our company in 1955. Since then, we've grown to
approximately 12,000 tax offices throughout the United States and
around the world. When you join our team, you'll add to the
momentum of a forward-thinking company-one that defined an industry
and is now leading its transformation.
What you'll bring to the team...
- High school diploma or equivalent
Remote Work Setting:
- 2 years Minimum related work experience
- 2-3+ years of remote work/work-from-home experience
- With the possibility of working remotely, must have a quiet &
secure area the little to no background noise or distraction
Keywords: H&R Block, Kansas City , Client Services Social Media Representative-Seasonal, Other , Kansas City, Kansas
Didn't find what you're looking for? Search again!