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Manager, Service Desk Metrics (ERP, Support Office)

Company: Federal Reserve Bank
Location: Kansas City
Posted on: May 3, 2021

Job Description:

Federal Reserve Bank of RichmondPrimary Location VA-RichmondOther Locations GA-Atlanta, TX-Dallas, MD-Baltimore, NY-New York City, MO-St. Louis, OH-Cleveland, NC-Charlotte, IL-Chicago, MA-Boston, MN-Minneapolis, PA-Philadelphia, MO-Kansas CityFull-time / Part-time Full-timeEmployee Status RegularOvertime Status ExemptJob Type ExperiencedTravel Yes, 10 % of the TimeShift Day JobJob Sensitivity Tier II - No Credit CheckWith the implementation of the Enterprise Resource Planning system, the Federal Reserve System is transitioning its finance, human resources and procurement technology systems to one integrated, cloud-based platform using Workday and SAP Ariba. In preparing to go live with this new platform, we are establishing an Enterprise Resource Planning Support Office (ESO) to sustain and grow a world-class technology solution and deliver on the Federal Reserve's mission. To support this effort, we are recruiting top talent from across the System"an agile team that will embrace change, drive innovation and rapidly respond to the changing needs of our stakeholders. About the Opportunity The Service Desk Metrics Manager is leading a team focused on managing the business of IT. Manages the oversight of areas including: planning, analysis, reporting, establishing policies and processes for effectively managing IT investments, resources, service design, testing, deployment, support and contingency. Supports the implementation of department plans and assists in controlling resources and policy information in the technical area.What You Will Do:Provide oversight, direction, and leadership to single or multi-functional teams performing activities in support of business operations of IT including planning, analysis, reporting, and policy formulation. Support design and implementation of department plans for managing IT architecture, investments, resources, service design, testing, deployment, support and contingency Participate in development of short-term business goals and objectivesProvide oversight of the activities of those responsible for ensuring that all work is performed in adherence to accepted industry standards and regulationsManage team budgets and allocates resourcesResponsible for ensuring performance and results of team(s), develop and implement operating procedures to measure team efficiency and effectivenessDecision are tactical with operational impact on activities of planning, analysis, reporting, and policy Develop policy recommendations to senior management and may negotiate team-related matters Interact with officers and managers to provide expertise to address and resolve complex issues related to the implementation, operation, and maintenance of the business serviceProvide recommendations, interpretations and consultative services to key stakeholders on planning, analysis, reporting, and policy issuesQualifications:Minimum 7 years of relevant functional work experienceMinimum 1.5 years of supervisory or people leadership experience Bachelor's degree or equivalent experience Discover the Reason Why So Many People Love It Here! When you join the Richmond Fed, not only will you find a challenging and purposeful career, you'll also have access to a wide range of benefits and perks that support your health and wealth, including: Great medical benefitsPension and 401(k) with employer matchPaid time offTuition reimbursementEmployee resource networksPaid volunteer leaveFlexible work optionsOnsite amenities that make working here fun OtherRequirementsand Considerations: Candidates should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions. The Code is available on the About Us, Careers webpage at .Sponsorship is not available for this role. Selected candidate is subject to special background check procedures. Salary offered will be based on the job responsibilities and the individual's knowledge, skills, and experience as defined in the job qualifications/experience. Applications are reviewed on a rolling basis. Interested candidates are strongly encouraged to apply by April 26, 2021. The Federal Reserve Bank of Richmond provides equal opportunity to all individuals without regard to race, sex, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, or genetic information.SDL2017

Keywords: Federal Reserve Bank, Kansas City , Manager, Service Desk Metrics (ERP, Support Office), Other , Kansas City, Kansas

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