KansasCityRecruiter Since 2001
the smart solution for Kansas City jobs

Front Desk Agent

Company: Aimbridge Hospitality
Location: Kansas City
Posted on: May 3, 2021

Job Description:

Job Summary

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

*

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Property Details

Redesigned with our guests' needs in mind, Kansas City Marriott Country Club Plaza allows travelers to live in luxury while they're away from home. Providing easy access to many popular local attractions such as Uptown Theater, Sprint Center, Westport and the Kansas City Art Institute, our elegant hotel is a great home base for short business trips or long vacations. Located within walking distance to the Country Club Plaza with complimentary door-to-door shuttle service as well. Elevating travel expectations one day at a time, our chic rooms and suites feature large flat-panel TVs, complimentary Wi-Fi and spa-like bathrooms. After getting a good night's rest inspired by our luxury bedding, guests can wake up with a cup of signature Starbucks coffee from Cafe Express, our on-site coffee house. When guests get hungry, they can enjoy a delectable meal from one of our two restaurants, then burn some calories at our fitness center. Whether visitors are in town for work or play, they'll love the time they spend in the Country Club Plaza area.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

Keywords: Aimbridge Hospitality, Kansas City , Front Desk Agent, Other , Kansas City, Kansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


HomeGoods Key Carrier Coordinator
Description: p Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with (more...)
Company: TJX Companies, Inc.
Location: Blue Springs
Posted on: 05/12/2021

Ins Verifier/Financial Counselor - Surgery Center
Description: p Overview /p p This position will be located in the St. Mary apos s Surgery Center. Come join out team /p p Responsibilities /p p The Insurance Verifier/ Financial Counselor is responsible for (more...)
Company: Mission Regional Medical center
Location: Blue Springs
Posted on: 05/12/2021

Facilities Service Coordinator - SMAMO Plant Operations
Description: Responsibilities The Facilities Service Coordinator is responsible for the day to day operations of the dept. on a daily, routine basis. The Facilities Service Coordinator
Company: Mission Regional Medical center
Location: Blue Springs
Posted on: 05/12/2021


Store Protection Specialist
Description: Welcome to Ross Stores, Inc., where our differences make us stronger At Ross
Company: Ross Stores, Inc.
Location: Blue Springs
Posted on: 05/12/2021

Wine and Spirits Clerk
Description: Job Title: Wine Spirits Clerk FLSA: Non-Exempt Department: Wine Spirits Revision Date: 03/2009 General Function: Provides prompt, efficient and friendly customer service. Educates customers about (more...)
Company: Hy-Vee
Location: Blue Springs
Posted on: 05/12/2021

Key Carrier Coordinator
Description: p Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with (more...)
Company: TJX Companies, Inc.
Location: Blue Springs
Posted on: 05/12/2021

In-Home Solutions Technician
Description: The In-Home Services organization supports thousands of talented employees in 135 facilities delivering service solutions to customers in every zip code. Our installation technicians are leading the (more...)
Company: Dish Network
Location: Blue Springs
Posted on: 05/12/2021

Satellite TV Technician - Paid Training
Description: The In-Home Services organization supports thousands of talented employees in 135 facilities delivering service solutions to customers in every zip code. Our installation technicians are leading the (more...)
Company: Dish Network
Location: Blue Springs
Posted on: 05/12/2021

Housekeeper
Description: Job Description We are currently looking for someone to join the Courtyard Marriott team for a housekeeping position.
Company: Courtyard by Marriott Blue Springs
Location: Blue Springs
Posted on: 05/12/2021

eCommerce Shipping Clerk
Description: Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Identify items tagged for shipment.Locate boxes and packing material (more...)
Company: Goodwill of Western Missouri and Eastern Kansas
Location: Blue Springs
Posted on: 05/12/2021

Log In or Create An Account

Get the latest Kansas jobs by following @recnetKS on Twitter!

Kansas City RSS job feeds